As I have mentioned before, it is well publicised that employee engagement is a very real challenge for most businesses here in Australia. Engagement is low with only 24% of employees (according to a Gallup survey) actively engaged. The vast majority, 60% are disengaged and an alarming
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There has been so much doom and gloom mentioned recently about the fate of bricks and mortar retail. Not helped by the rather large number of retailers who are failing here in Australia. The latest, Topshop is not a small player with sales of approximately $90 million
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We all know that leading a team of people is extremely rewarding, yet very challenging. Business today is tough, competitive and retail stores are under massive pressure to perform. I believe that strong leadership is critical for a business to survive and be successful in today’s world.
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One of the key attitudes we all need is to be open to learning. You may want to call it being coachable. One of the greatest basketballers of all time, Michael Jordan, once said: “My best skill was that I was coachable, I was a sponge and
Read more →When we set goals and write them down, we have a higher chance of achieving them than if we don’t. Goal setting is essential in retail – every store uses sales as an obvious goal that is measured daily, sometimes even hourly. Goals are always best when
Read more →Most managers struggle with giving feedback, let alone providing feedback that actually works and increases performance. In many cases, team members are left in the dark about their performance and have no idea whether it’s good or bad. If feedback is provided, it’s often given only when
Read more →Mystery shopping is one way retailers can evaluate the performance of their staff when they are serving customers. However, mystery shopping is not done very often – once a month at best – and this is insufficient to effect change. Owners and managers need to evaluate the
Read more →Unfortunately, sometimes when I receive poor service in a retail store, I’ve been served by the owner, manager, or franchisee. In these cases, the overall service is almost always bad as well. Staff members look to the manager to set the service level and, if this is
Read more →Today’s in-store retail climate is very challenging and definitely competitive. Big retailers from overseas are taking local customers and online retail is a huge growing channel. A lot of stores are experiencing fewer customers walking through the door, which sends sales down. How do you, as a
Read more →How do you successfully sell on the showroom floor and have customers buying the product they came in for and maybe one or two more? There are thousands of books devoted to the topic of sales with many techniques that have been recommended over time. A lot
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