For just about every retailer, repeat customers are the lifeblood of their business. This might be getting customers to come back every day, weekly, monthly or in some cases every few years. Regular customers are great, they know their way around the store, how it flows, know
Read more →Monthly archive for August 2018
Most of us know what KPI’s are and hopefully why they are important and how they drive business success. Who has ever heard of the term OKR’s? I certainly hadn’t until I watched an insightful TED talk from John Doerr. John is an engineer and venture capitalist
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This question has probably been asked dating back to the time of the caveman. I’m sure it’s also been asked at many a boardroom table when they are looking for someone to step into a CEO role. It’s also a relevant question when businesses are looking at
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I’ve had numerous discussions with colleagues and retailers about the Australasian attitude to customer service. The consensus is we don’t seem to be very good at it! One opinion that comes through, is our attitude seems to be that serving is a bit beneath us. I hear
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