The ability of our current business leaders to motivate and empower a team to be successful are unfortunately rare in my opinion. A lot of leaders are doing an ok job with their teams, but the ones that are truly amazing are a small number. In retail,
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It is quite a challenge to continually maintain a great customer service culture, so much easier to be one of the many who pays lip service and provides mediocre service. A great customer service culture requires focus and an ongoing commitment to always look at ways to
Read more →FREE WEBINAR : How To Improve Your Service And Increase Your Sales Maximise The Performance And Profitability Of Your Retail Business Through The Power Of Customer Service In This One-Time Webinar! (Value $997) The problem that all retailers face in the battle to retain and grow their
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The buzz word of 2016 and 2017 is certainly “experience”. Every retailer is searching for the elusive experience that will amaze and dazzle their customers so they buy more and come back more often. A large number of retailers are spending a lot of money creating amazing
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Retail is fast paced, dynamic and always changing, yet some things don’t change and they are seriously affecting the performance of a lot of stores. Yes, it’s time for a rant!! These five things are all in our control, yet are an epidemic in retail today. Not
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