Welcome to Insights, The Retail Solution Blog.

Insights provides us with a forum to comment on new developments we feel are important in the rapidly changing world of retail business, both within Australia and abroad. We won’t confine ourselves just to clinical issues. Social, political & economic topics are having an increasing influence on the way Australian retail business is evolving and we’ll cover these here too. We hope you find our Insights to be informative and educational.

  • 4 Tips on How to Put Your People First
    4 Tips on How to Put Your People First
    I have often said that your people are your greatest asset, but also your greatest weakness, if you have the wrong people in the wrong roles. Or if you don’t lead them well, set clear expectations, train and coach them to be the best they can be....
    Read more
  • Here's How To Be An Amazing Coach
    Here’s How To Be An Amazing Coach
    All of us have experienced coaching in some form, it could have been via a sports coach, business coach or a boss. Coaching has become a popular career for many individuals, wanting to strike out on their own. I first learnt the power of coaching about 25...
    Read more
  • Who Comes First - The Customer or The Employee?
    Who Comes First – The Customer or The Employee?
    The age old conundrum, who is more important customers or employees? This question which I’m sure has many different answers, is an interesting one. Without customers we don’t have a business, however the same applies that with no employees we also have no business. I grew up...
    Read more
  • Stop Telling Me What To Do!
    Stop Telling Me What To Do!
    Having run a number of coaching courses over many years for a broad range of clients, the biggest challenge facing all of these retailers is their people. The biggest complaint I hear is “they don’t do what I want them to do” and “how many times do...
    Read more
  • $20 Billion + Is a Lot of Money to Burn on Turnover
    $20 Billion + Is a Lot of Money to Burn on Turnover
    I have experienced at close hand how a poor manager can reduce productivity and ultimately motivate a great employee to leave for another job. The biggest reason most staff leave is that they don’t get on with their manager. As the saying goes people join companies but...
    Read more
  • Is There A Future For Physical Retail Stores?
    Is There A Future For Physical Retail Stores?
    The closing of physical stores has seen a spike in online sales as customers chose to explore this option, often because it was the only choice. Online retail sales data for the period April – June show sales have increased dramatically over the same period last year...
    Read more
  • The Case For Excellence In Retail
    The Case For Excellence In Retail
    Physical retailers have to be ready to create excellent experiences for each and every customer when they return. This means retailers have to be excellent in the following: Excellent cleaning standards – hand sanitizer available, professional signage, correct numbers in store, masks being worn and obvious cleaning...
    Read more
  • How To Make Click And Collect Work
    How To Make Click And Collect Work
    Online retail sales have really taken off over the past few months, as many retailers were forced to close during the first wave of the pandemic. We are seeing an even wider spread of store closures here in Melbourne as we stumble our way through the second...
    Read more
  • Retail Will Get Better But It’s A Struggle.
    Retail Will Get Better But It’s A Struggle.
    Physical retail stores have been one of the hardest hit industries during the Covid 19 pandemic. And it’s predicted that things will get worse before they get better – but they will get better. In a recent Forbes article, a panel of international retail experts were asked...
    Read more
  • How To Set Team Members Up For Success
    How To Set Team Members Up For Success
    One area that all businesses could improve in, is the onboarding of new team members. How well this process is carried out has a huge impact on the future of the team member. Get this right and your team member is feeling welcomed, comfortable and ready to...
    Read more
  • The Secret To Giving Great Feedback
    The Secret To Giving Great Feedback
    Last week I talked about the need for managers to up their feedback levels, to improve their team’s motivation and engagement levels. One of the reasons I find managers don’t provide enough feedback is not knowing the right way and the correct words to use. In this...
    Read more
  • Why Managers Have To Up Their Feedback Levels
    Why Managers Have To Up Their Feedback Levels
    One area I know a number of managers struggle with is providing feedback to their team members. They struggle in a number of areas which include, finding the time, knowing the right words to use, being apprehensive because of potential pushback and many other reasons I’m sure....
    Read more
  • How to Deliver on Your Service Promise
    How to Deliver on Your Service Promise
    Some retailers have chosen the slippery road of discounting as a strategy to bring more customers into their doors. However, so have lots of their competitors. It’s actually uncommon to go into a shopping mall and not see massive discount signs displayed in the window. Now, don’t...
    Read more
  • How to stand out in a post Covid job market
    How to stand out in a post Covid job market
    Australia’s unemployment rate has jumped over 7 percent as 600,000 people lost their jobs between March and April. And we’re still not out of the woods yet. As Australian businesses cautiously get back to their feet, the focus now turns to rebuilding workforces. With new employment opportunities...
    Read more