Welcome to Insights, The Retail Solution Blog.

Insights provides us with a forum to comment on new developments we feel are important in the rapidly changing world of retail business, both within Australia and abroad. We won’t confine ourselves just to clinical issues. Social, political & economic topics are having an increasing influence on the way Australian retail business is evolving and we’ll cover these here too. We hope you find our Insights to be informative and educational.

  • How To Make Your Store Window Displays Stand Out
    How To Make Your Store Window Displays Stand Out
    This week I’d like to feature another great article from Brent Newey and his team at Retail Help. Attracting customers to come into your store has a lot to do with how attractive and how well your windows stand out. Brent has identified a number of key...
    Read more
  • Want to know how to massively improve your profitability?
    Want to know how to massively improve your profitability?
    Of course the answer is yes, in this highly competitive market any increase in profitability would be well received. So how do you turbo charge you profitability? The answer is recruiting and retaining your best leaders. A recent survey from Gallup found that highly talented leaders achieve...
    Read more
  • Here's How To Be More Effective At Learning And It's Not How You Think
    Here’s How To Be More Effective At Learning And It’s Not How You Think
    I’ve always thought that team members learnt most of what they need to know from their manager. It’s usually their manager who inducts new team members, shows them the basics and teaches them what to do. We are big believers that managers have to lead by example,...
    Read more
  • Leadership Is Broken, Here’s How To Fix It
    Leadership Is Broken, Here’s How To Fix It
    I have spoken for some time about the lack of great leaders in today’s business world. We also suffer from low levels of employee engagement and there is a distinct lack of trust in today’s society. Here is an absorbing TED talk that is well worth watching...
    Read more
  • How To Stand Out With Your Visual Merchandising
    How To Stand Out With Your Visual Merchandising
    I have recently partnered with another retail business called Retail Help – what a great name as they are all about helping retailers and the synergies between us are awesome. Brent Newey and his team at Retail Help bring skills to the table that I don’t have...
    Read more
  • Here’s How To Increase Your Sales
    Here’s How To Increase Your Sales
    Sales is the lifeblood of every business and in retail it’s certainly getting tougher. Traditional stores are suffering flat or decreasing traffic counts, which makes it tough to grow sales. However there is a way to grow sales and it’s been around for years, unfortunately most retailers...
    Read more
  • This is why you have to stop asking the "Why Not?" question
    This is why you have to stop asking the “Why Not?” question
    As the saying goes, “Feedback is the breakfast of champions”, then why is it so many managers struggle to get the best out of their people despite giving them feedback? Recent research from Gallup, helps to explain why. Only 26% of employees strongly agree that the feedback...
    Read more
  • Why You Have To Be An Emotionally Intelligent Leader
    Why You Have To Be An Emotionally Intelligent Leader
    This is not the first time I have said this – Great leaders are hard to find! In an age where it’s getting harder to recruit and retain the best team, great leadership is the key to an engaged and motivated team. Yet the biggest reason people...
    Read more
  • This Is Why Retailers Have To Adopt Chatbot Technology
    This Is Why Retailers Have To Adopt Chatbot Technology
    All around us technology is exploding exponentially, with artificial intelligence (AI) being developed to save us time and to help us make better informed decisions. We only need to talk to Alexa to find out all sorts of information such as the weather, traffic reports as well...
    Read more
  • The 6 Basics You Must Get Right In Your Stores
    The 6 Basics You Must Get Right In Your Stores
    We all know how tough it is in retail at the moment – you may well ask, when is it going to get easier? Unfortunately we all know it won’t! Online competition will only get more intense, shopping habits are forever evolving and technology is going to...
    Read more
  • This Problem is Costing Businesses a Fortune
    This Problem is Costing Businesses a Fortune
    I was staggered by a recent post from Gallup, stating that voluntary turnover is costing US businesses $1 trillion dollars. That number has too many zeros for me to even contemplate. Sure their annual turnover rate is higher than ours at 26.3% compared to 8.1% (as reported...
    Read more
  • How To Be An Inspirational Leader In The Age Of The Millennial
    How To Be An Inspirational Leader In The Age Of The Millennial
    They are everywhere, those enthusiastic, want to be the boss in 5 minutes and where’s my recognition, younger workers of today, known as millennials. This group of individuals, are well and truly in the workforce and starting to make an impact. It is projected that by 2025,...
    Read more
  • Want To Know How To Compete With Amazon?
    Want To Know How To Compete With Amazon?
    Amazon has been trading in Australia since late 2017 and most analysts are surprised by the lack of impact they have had on the marketplace. Despite launching Prime, amongst other initiatives, sales have fallen below expectations. Their financial results are also unremarkable, with a loss of $5.3...
    Read more
  • 8 Lessons on Building a Company People Enjoy Working For
    8 Lessons on Building a Company People Enjoy Working For
    I’m sure you would all agree that Netflix has certainly changed the way we watch movies and TV series. Patty McCord served as Chief –Talent Officer at Netflix for 14 years and was instrumental in developing the culture over this time. Her recent short TED talk, (it’s...
    Read more