Welcome to Insights, The Retail Solution Blog.

Insights provides us with a forum to comment on new developments we feel are important in the rapidly changing world of retail business, both within Australia and abroad. We won’t confine ourselves just to clinical issues. Social, political & economic topics are having an increasing influence on the way Australian retail business is evolving and we’ll cover these here too. We hope you find our Insights to be informative and educational.

  • The Sad Lack Of Training In The Workplace
    The Sad Lack Of Training In The Workplace
    A recent report from Deakin Co. and Deloitte Access Economics has found that there is a massive gap between business investment in recruitment relative to the investment in formal training. Australian businesses spend $7.5 billion each year on recruitment, but only $4.5 billion on training. That’s a...
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  • How To Help Your Managers Be Superstars
    How To Help Your Managers Be Superstars
    People don’t leave companies, they leave bad managers. This is a well-known statement, yet so many managers still struggle to get the best out of their people. Often it is because no one has shown them how, and they keep making the same mistakes over and over...
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  • How To Avoid The Trap of Perpetual Discounting
    How To Avoid The Trap of Perpetual Discounting
    Retailers seem to be in love with the strategy of discounting to attract customers into their stores. You only have to walk into any shopping centre to be bombarded with signs in many retailers’ windows advertising price discounts. 40%, 50%, 60% off signs (and even higher) scream...
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  • What Does Loving Your Partner Have To Do With Great Leadership?
    What Does Loving Your Partner Have To Do With Great Leadership?
    Hard to see how these two things could be related, yet they are. I’m a big fan of leadership guru Simon Sinek, with his excellent video on the importance of the why and how the why was a game changer for Apple and others. I recently watched...
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  • Here’s How To Increase Your Valuable Customer Numbers
    Here’s How To Increase Your Valuable Customer Numbers
    For a business to survive and thrive in the current retail landscape, it needs to successfully market its products and services. Marketing is a vital tool that can be used to establish brand awareness and attract new customers. If done effectively, it can help increase sales and...
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  • How To Set Managers Up To Succeed, Not Fail
    How To Set Managers Up To Succeed, Not Fail
    This comment has been well reported, people don’t leave bad companies they leave bad bosses. Unfortunately this saying is very true and businesses are suffering from the loss of great people who are very hard to replace. Turning over staff is not always a bad thing, particularly...
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  • How To Increase Sales Through Amazing Sales Staff
    How To Increase Sales Through Amazing Sales Staff
    Let’s face it, there has been a lot of bad news surrounding retail sales here in Australia. Sales year on year have been decidedly flat, the R word (for recession) has also been mentioned a few times and the economy is doing retailers no favours in encouraging...
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  • Why There Is Good News For Retailers In The Coming Months
    Why There Is Good News For Retailers In The Coming Months
    It certainly has been a challenging year for most retailers, with the ABS figures showing sales year on year are relatively flat with most months showing small or even negative growth. A stodgy economy is one of the reasons, we’ve also had an election and pressure on...
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  • 7 Tips On How To Get Your Merchandising Right
    7 Tips On How To Get Your Merchandising Right
    Effective merchandising is critical to ensure you maximise your sales. Thanks to special guest Brent Newey from Retail Help, who is an expert in this field, for this valuable article. With the Christmas rush not that far away, a well merchandised store will go a long way...
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  • Is Retail in Australia in a Death Spiral?
    Is Retail in Australia in a Death Spiral?
    Retail in Australia has seen unprecedented change over the past few years. Recent sales data for both bricks and mortar stores and even online have been stagnant at best. Many sectors, particularly department stores, have seen negative growth. Retail has even been labelled with the horrendous R...
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  • To Robot Or Not, That Is The Massive Question
    To Robot Or Not, That Is The Massive Question
    Technology and artificial intelligence (AI) is impacting all of our lives and most of it is in a positive way. However, the influx of technology is causing many issues, and I’m not just talking about the astronomical overuse of mobile phones, although this is a huge problem....
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  • Want To Up The Accountability In Your Team?
    Want To Up The Accountability In Your Team?
    A key problem I hear quite frequently when I’m talking with and training store managers is, getting their team members to step up and take responsibility and therefore be accountable for their actions. Team members who do this make it easier for their managers in a number...
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  • 8 Simple Tips To Attract More Customers Easily
    8 Simple Tips To Attract More Customers Easily
    This week’s article is courtesy of special guest Brent Newey from Retail Help on the critical topic of attracting more customers to your store. This is a must read for all retailers as competition for customer’s dollars is as fierce as it has ever been. Hope you...
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  • Five Tips On How To Massively Increase Your Sales
    Five Tips On How To Massively Increase Your Sales
    Sales are the lifeblood for every retailer and these days they are getting harder to come by! However I believe we are still, and have been for some time, letting sales simply walk out the door. We all know it’s a lot less expensive to sell more...
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