Welcome to Insights, The Retail Solution Blog.

Insights provides us with a forum to comment on new developments we feel are important in the rapidly changing world of retail business, both within Australia and abroad. We won’t confine ourselves just to clinical issues. Social, political & economic topics are having an increasing influence on the way Australian retail business is evolving and we’ll cover these here too. We hope you find our Insights to be informative and educational.

  • The Secret To Giving Great Feedback
    The Secret To Giving Great Feedback
    Last week I talked about the need for managers to up their feedback levels, to improve their team’s motivation and engagement levels. One of the reasons I find managers don’t provide enough feedback is not knowing the right way and the correct words to use. In this...
    Read more
  • Why Managers Have To Up Their Feedback Levels
    Why Managers Have To Up Their Feedback Levels
    One area I know a number of managers struggle with is providing feedback to their team members. They struggle in a number of areas which include, finding the time, knowing the right words to use, being apprehensive because of potential pushback and many other reasons I’m sure....
    Read more
  • How to Deliver on Your Service Promise
    How to Deliver on Your Service Promise
    Some retailers have chosen the slippery road of discounting as a strategy to bring more customers into their doors. However, so have lots of their competitors. It’s actually uncommon to go into a shopping mall and not see massive discount signs displayed in the window. Now, don’t...
    Read more
  • How to stand out in a post Covid job market
    How to stand out in a post Covid job market
    Australia’s unemployment rate has jumped over 7 percent as 600,000 people lost their jobs between March and April. And we’re still not out of the woods yet. As Australian businesses cautiously get back to their feet, the focus now turns to rebuilding workforces. With new employment opportunities...
    Read more
  • Beware the sleeping giant that is Amazon
    Beware the sleeping giant that is Amazon
    When Amazon announced they were coming to Australia, a number of retailers thought it would be the end of bricks and mortar stores and everyone would be buying online. Well that certainly hasn’t been the case, online sales have slowly ticked up to 10% and Amazon hasn’t...
    Read more
  • Why The Old Performance Review Is A Waste Of Time
    Why The Old Performance Review Is A Waste Of Time
    I remember back in my corporate life, the trepidation as my annual performance review meeting was coming up. How had I done over the past 12 months, was I about to receive a rocket or was I doing ok? Thankfully I always did pretty well, but the...
    Read more
  • This is Why Culture is King
    This is Why Culture is King
    “Culture eats strategy for breakfast” (and lunch and dinner)! This famous quote came from legendary management guru Peter Drucker and still holds true today. Particularly in today’s turbulent times. Recent research from Gallup certainly backs up this point, when they uncovered that businesses are at an increased...
    Read more
  • Lessons To Learn From Amazon
    Lessons To Learn From Amazon
    Love them or hate them, Amazon has certainly been making an impact and is now one of the biggest companies on the planet. Their impact here in Australia has been slowly gaining traction as they figure out how to maximise delivery speeds in this vast country. With...
    Read more
  • Here's why consistency just makes a huge difference
    Here’s why consistency just makes a huge difference
    In the ongoing challenge for customers, retailers have to absolutely stand out or risk losing customers to their competitors and now especially to online. With more and more customers having experienced online due to recent lockdowns, the fight is on to get these customers to come back...
    Read more
  • How To Become a High Trust Leader
    How To Become a High Trust Leader
    Trust is often in short supply in today’s world, you only have to look at what’s going on with Covid 19 and the blame game around whose fault it is. Yet trust is a key commodity for all business leaders if they want to get the best...
    Read more
  • The Stockdale Paradox
    The Stockdale Paradox
    I am a big fan of Jim Collins, the author of a number of books, with my favourite being “Good to Great”. If you haven’t read this book, I’d strongly suggest you do, as it contains great lessons for becoming a better leader. Jim has been recently...
    Read more
  • Revised Retail Sales & Margin Forecast for 2020-2021 for Recession Times.
    Revised Retail Sales & Margin Forecast for 2020-2021 for Recession Times.
    My colleague Bill Rooney from 6one5 has done further research into the effects of Covid19 on retailers and has provided a further update that I thought was well worth sharing. There are certainly challenging times ahead for all retailers and I hope Bill’s forecasting will help you...
    Read more
  • Why leaders need to lead with “We” instead of “I”
    Why leaders need to lead with “We” instead of “I”
    I believe that being a great leader is very challenging, not only do you have to be focussed on your own performance, but also the performance of others. It is even more challenging in today’s Covid 19 world of team separation, anxiety and recent store closures and...
    Read more
  • 6 Simple Steps to Motivate your Team
    6 Simple Steps to Motivate your Team
    With stores slowly starting to reopen, it will be critical for store managers to focus on keeping their team motivated in these different times. Motivated team members will be essential to your success in engaging positively with customers who venture into your stores for the first time....
    Read more