Welcome to Insights, The Retail Solution Blog.

Insights provides us with a forum to comment on new developments we feel are important in the rapidly changing world of retail business, both within Australia and abroad. We won’t confine ourselves just to clinical issues. Social, political & economic topics are having an increasing influence on the way Australian retail business is evolving and we’ll cover these here too. We hope you find our Insights to be informative and educational.

  • Why You Have To Create The Right Atmosphere For Customers
    Why You Have To Create The Right Atmosphere For Customers
    The key word for the past few years in retail that has been bandied about is experience. The word experience doesn’t relate to the years of service your team members have, but to the experience created in store that is either positive, negative or neutral. Obviously every...
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  • Why You Need To Let Go To Keep Your Best Employees
    Why You Need To Let Go To Keep Your Best Employees
    I know it’s scary but the best way to ensure your team members stay motivated is to set clear expectations and let them get on and do it without looking over their shoulders. Easier said than done as I’m sure we are all a little scared that...
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  • Why an Awesome Customer Experience is Everything
    Why an Awesome Customer Experience is Everything
    I’m a passionate advocate for great customer service. I love it when I receive great service and as my friends will testify, I hate it when it’s obviously absent. Unfortunately it’s more absent than in place these days in the stores I visit. What I see is...
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  • Here’s Why Leadership Control Is Toxic
    Here’s Why Leadership Control Is Toxic
    I have been a strong advocate that the best leadership style in today’s world is to coach your team rather than control. Having learnt the power of coaching around 25 years ago, I have been training store and regional managers how to unleash the power of their...
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  • 2019 - The Year Retail Changes Forever
    2019 – The Year Retail Changes Forever
    This week I’m excited to share a great article written by my colleague Bill Rooney from 6one5 Consulting Group. Bill shares his many insights into the big challenges retailers face right now. How long did it take for the Horse & Buggy to be replaced by the...
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  • The “New” Retail Trend Is Bricks and Mobile
    The “New” Retail Trend Is Bricks and Mobile
    We’ve all seen it and experienced it, customers studying their phones while in store. Searching for a better price perhaps, reading product reviews or paying by phone. This is new retail, well in fact not that new, but this is something retailers will see much more often...
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  • To Approach Or Not Approach, That Is The Question
    To Approach Or Not Approach, That Is The Question
    Apologies for my complete misuse of a classic Shakespeare quote, but this is a real conundrum facing both customers and retail team members every single day. Which customers want to be approached and offered service and which ones want to be left alone? There has even been...
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  • Why telling people what to do is NOT coaching
    Why telling people what to do is NOT coaching
    I have been running training courses on coaching for the last 25 years now and it still amazes me that telling people what to do is seen as coaching. Telling their staff what to do and solving their problems seems to be a management practise that all...
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  • How To Avoid The Dreaded And Dangerous Bad Hire
    How To Avoid The Dreaded And Dangerous Bad Hire
    If you are one of the 99% of businesses that have recruited a bad hire, pretty much everyone, you would have experienced the trauma of managing this person either to improve or out of the business. It is extremely stressful to the hirer as well as really...
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  • Is It Time To Update Your Leadership Style?
    Is It Time To Update Your Leadership Style?
    I think most of us would recognise that managing a team falls well short of leading a team. With the younger workforce, the older style of management practises such as tell people what to do, micro manage to make sure they aren’t making mistakes and decisions are...
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  • Why You Need To Maximise In Store Performance
    Why You Need To Maximise In Store Performance
    If you want to avoid becoming yet another retail group that has to shut their doors, maximising your team’s performance needs to be high on your agenda. The litany of retailers who have had to close because of poor sales and high rents will continue throughout this...
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  • 2019, The Year Of The Robot?
    2019, The Year Of The Robot?
    Technology is improving exponentially and is certainly part of our everyday life. How many of us are now using Google home to order uber, check the weather forecast or order a pizza? With smart fridges re-ordering on our behalf we are becoming so reliant on technology at...
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  • What Has 2019 Got In Store For Retailers?
    What Has 2019 Got In Store For Retailers?
    It’s going to be another year of turmoil with unfortunately, a number of retailers who will end up closing their doors as rent, wages and competition continue to bite. Online will continue to grow at a larger rate than traditional store sales and then there is Amazon!...
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  • Christmas Greetings!
    Christmas Greetings!
    Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service, and...
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