I am a huge admirer of what Richard Branson has achieved in business. Interesting that he suffers from a learning disability yet despite that is incredibly successful. A lot of the success he has achieved he puts down to his leadership style and his ability to employ
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A question I am asked on numerous occasions is “how do you motivate these young people today?” It seems as though some mature (I don’t like using the word old!!) business owners/managers struggle with this on an ongoing basis. The question of motivation is an interesting one that
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I have had the pleasure of working with Australia’s greatest bakery, the Beechworth Bakery, for over 15 years and trained hundreds of their staff during this time. I also get to work with Tom O’Toole, the founder when we run our half day Bread workshops (no we
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Yet again, research has proven how important customer service is and in this statistic how it can drive revenue. Most of us want a positive experience when we are a customer, whether we are buying petrol, clothing, food, in fact everything. Some further research from McKinsey &
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