I have posted a number of times about the power of positive feedback and the benefits it has to all of us, no matter what our role. I still find it quite alarming reading the research that indicates most team members receive little or no positive feedback.
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The massive upswing in online sales, which was brought on by Covid, literally fast forwarded this transition by a number of years. Shoppers had no alternative when faced with lockdowns and now a number are much more inclined to keep shopping online. Online comes with all of
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In retail one of the toughest gigs is that of a store manager. Not only are they responsible for their own and team’s performance, they are also responsible to achieve store targets. Throw in the need to keep customers happy as well as implement various initiatives from
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I know that the analogies between sport and business can be over used at times, however I believe that businesses can learn a lot through copying some of the process’s sports teams use. Top sports teams and individuals don’t get to their peak without help. Yes, they
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One of the key areas we train store and area managers on is how to provide effective feedback that either maintains or improves performance. The easiest feedback to provide, quite obviously is positive feedback, as every single team member wants to hear they are doing something right.
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