One of my biggest frustrations is trying to get a problem fixed when things go wrong. We have all been there, a product we purchased doesn’t work, a garment is defective, and whatever the problem is we just want it resolved quickly and promptly. This is when
Read more →
The following article was recently featured in Inside Small Business, and I thought would be worth sharing. With the ABS reporting that retail sales have come in below expectations for the third month in a row, it’s not the brands stocked, the fancy window displays, or even
Read more →
I am still hearing the same comment when I talk to store managers, Regional managers, CEO’s and visit stores – “we can’t find the right people.” I know it’s tough but I also know the right people are out there waiting to be found. We have to
Read more →
I love coming across articles and reports about companies who are doing it well in today’s tough retail market. I have mentioned this US company before as they do things so well in a very competitive market – fast food. According to QSR magazine, this retailer generates
Read more →
With all that is happening in the Australian retail market, the signs are very obvious that retailers have to get better at offering consistent levels of customer service which is one part of the customer’s entire experience. The most common comment I see from retail experts on
Read more →
