It is quite a challenge to continually maintain a great customer service culture, so much easier to be one of the many retailers who pays lip service and provides mediocre service. A great customer service culture requires focus and an ongoing commitment to always look at ways
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As I have mentioned many times, the current retail environment is certainly challenging. It is critical that retailers get so many things right just to retain their existing customers, let alone gain new customers. To achieve that, they have to stand out, consistently. What I find though,
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Some people may think working in retail is easy. There thoughts may include, “It’s just about talking to customers” and “That doesn’t take much effort”. My view is that retail is pretty simple but not easy. There are many things to get right, and it involves far
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With online sales now hitting an all time high of 20% of total sales, physical stores have to really up their game to continue to attract customers. Worth noting of course, that 80% of retail sales are still purchased via physical stores, so the often talked about
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In his research, consultative selling expert Neil Rackham found that up to 87% of new learning is wasted if the training is not reinforced in the workplace. This is a staggering amount and is, I believe, one of the main reasons why training is seen as a
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