Don’t just take our word for it! Here’s what some of The Retail Solutions clients have to say.
Roger has worked with us over the past 8 years and his passion for customer service and giving sales teams a clear pathway for success comes through clearly.”
Gavin Culmsee, General Manager, Bedshed Franchising
Tom O’Toole founder of the Beechworth Bakery chain talks about how The Retail Solution has helped their bakeries improve their sales and service.”
Tom O’Toole, Founder, Beechworth Bakery Group
When we were planning for our next national conferences in 2018 as well as 2019 we had no hesitation in engaging Roger for both conferences. Once again the feedback from our members was excellent, with lots of takeaway information that was extremely relevant and useful to their business. Roger is passionate about retail and his presentations are always high energy and right on target for our members.”
Nicole Hooley, Merchandise and Retail Operations Manager, Instigo
Feedback from the entire team was that it was one of the most entertaining and useful conferences we’d done, and a large part of this was due to Roger. Store managers are already following up with their own stores, making sure the training and information is relevant to teams in all levels of the business. Roger’s enthusiasm and expertise was invaluable, and we would absolutely recommend him to any other company looking to inspire and inform their teams.”
Sarah Cahill, General Manager – Books & Marketing, AG Co-op
We were so impressed with Roger’s first presentation we engaged him again for a full day workshop with our Regional managers in February as well as our 2017 and 2018 store managers conferences. Once again the feedback on his presentations has been excellent and I would highly recommend Roger to any retailer who wants a dynamic presenter with very valuable key messages.”
Louise Ginting, National Sales Manager, Global Retail Brands (House & Robin’s Kitchens)
Throughout the course of the day, Roger maintained the focus of the room and kept the enthusiasm alive. His techniques meant that the participants were regularly out of their seats putting his advice and guidance into practice. He used tools and methods that the staff could take away and immediately put into place themselves back in store.
Roger left the group with some excellent strategies to work on and a new way of approaching situations, which matched our pre-conference brief exactly.
I would highly recommend Roger as a guest speaker/facilitator at any event, particularly those where the application is retail focused.”
Warwick Marx, COO, Life Pharmacy Group
The training course was absolutely not what I expected it to be, we had lots of fun. We really enjoyed the group activities and the tailored handouts we could use straight away back in the salon were invaluable.
Since we returned from the training we have improved our average retail to 13 percent, which means it is more than doubled. Weekly evaluating and positive feedback has made a big difference for us. Most important is to keep going with what you learnt and success will follow.
It was worth the day we spent at the training and it was great value. Knowing that it has worked for me as well as it has, I would have paid a lot more to attend the training.”
Kai Schnitzler, Owner, Just Cuts Leichhardt
Roger has certainly delivered in providing a true selling course that actually works! Our management team, full time and part time staff, have been armed with the right tools to upsell and achieve a higher ‘basket value.’
Your staff will be motivated by the simple, yet effective approach which will see the competitive nature in staff drive sales.
I highly recommend Rogers course if you are looking for sales increases of up to 200% to 300%! What business wouldn’t love to see increases like these on high margin lines!”
Karl Loh, Liquor General Manager, Ritchies Stores Pty Ltd
Our Regional and Store Managers respond extremely well to Roger’s training workshops, as they are interactive and ‘hands on’ and the coaching model he introduces is practical and can be easily applied on the shop floor to drive improved team performance.”
Leshelle Cramer, GM Organisational Development & Training, The Just Group
I class Roger as our ‘customer service guru’ for both our retail staff and our management team. He has proved to be an outstanding asset to our company and helped us to create Australia’s Greatest Bakery.”
Marty Matassoni, Managing Director, Beechworth Bakery
Sean Kirschenberg, CEO, Global Sports International
Rod Laycock, CEO, Civic Managed Services