Bedshed Franchising has engaged The Retail Solution since 2009. Gavin Culmsee, CEO of Bedshed franchising talks about why their company continues to use The Retail Solution for their sales and coaching needs.
Roger has worked with us in excess of 10 years and his passion for customer service and giving sales teams a clear pathway for success comes through clearly.”
Gavin Culmsee, General Manager, Bedshed Franchising
The famous Beechworth Bakery group now has 8 bakeries throughout country Victoria and has worked with The Retail Solution since 2000.
Tom O’Toole founder of the Beechworth Bakery chain talks about how The Retail Solution has helped their bakeries improve their sales and service.”
Tom O’Toole, Founder, Beechworth Bakery Group
We used Roger to present to our Owners and Retail Managers at our national conference back in 2014 and the feedback was tremendous. Roger’s presentation was a big hit for our members and provided valuable information they could use immediately back in their stores. We all loved Roger’s engaging style and his ability to connect with our group.
When we were planning for our next national conferences in 2018 as well as 2019 we had no hesitation in engaging Roger for both conferences. Once again the feedback from our members was excellent, with lots of takeaway information that was extremely relevant and useful to their business. Roger is passionate about retail and his presentations are always high energy and right on target for our members.”
Nicole Hooley, Merchandise and Retail Operations Manager, Instigo
Roger Simpson attended our Annual Leaders Conference, presenting on the first day to 100 store managers on Coaching Your Team to Consistently Provide Customer Service Excellence. This included sessions on leadership, coaching, introducing a new sales process and ongoing support. The preparation beforehand was very thorough, Roger spent a lot of time with the management team to make sure he had a full understanding of the business and what we wanted the store managers to get out of the time.
Feedback from the entire team was that it was one of the most entertaining and useful conferences we’d done, and a large part of this was due to Roger. Store managers are already following up with their own stores, making sure the training and information is relevant to teams in all levels of the business. Roger’s enthusiasm and expertise was invaluable, and we would absolutely recommend him to any other company looking to inspire and inform their teams.”
Sarah Cahill, General Manager – Books & Marketing, AG Co-op
Roger was referred to us based upon an excellent presentation he had done with Adairs in 2016. We used Roger for our store managers conference in October 2016 with over 160 attendees and the feedback was outstanding. He spent time in our business prior to the presentation to find out our needs and tailor the content accordingly. His ability to engage with our large group and make the presentation fun and interactive was brilliant. Our team left with a number of key takeaways they could immediately implement back in store.
We were so impressed with Roger’s first presentation we engaged him again for a full day workshop with our Regional managers in February as well as our 2017 and 2018 store managers conferences. Once again the feedback on his presentations has been excellent and I would highly recommend Roger to any retailer who wants a dynamic presenter with very valuable key messages.”
Louise Ginting, National Sales Manager, Global Retail Brands (House & Robin’s Kitchens)
Roger facilitated at our annual managers conference in September 2018 and the feedback was tremendous. Roger’s knowledge of retail and in particular, customer service was well received by all that attended. He presented with humour and energy and in such a way that his techniques were memorable and well reinforced.
Throughout the course of the day, Roger maintained the focus of the room and kept the enthusiasm alive. His techniques meant that the participants were regularly out of their seats putting his advice and guidance into practice. He used tools and methods that the staff could take away and immediately put into place themselves back in store.
Roger left the group with some excellent strategies to work on and a new way of approaching situations, which matched our pre-conference brief exactly.
I would highly recommend Roger as a guest speaker/facilitator at any event, particularly those where the application is retail focused.”
Warwick Marx, COO, Life Pharmacy Group
Prior to coming to the training provided by The Retail Solution, we had tried a lot of things such as, incentives and meetings, but performance did not change a lot. The main question we had was how to motivate employees.
The training course was absolutely not what I expected it to be, we had lots of fun. We really enjoyed the group activities and the tailored handouts we could use straight away back in the salon were invaluable.
Since we returned from the training we have improved our average retail to 13 percent, which means it is more than doubled. Weekly evaluating and positive feedback has made a big difference for us. Most important is to keep going with what you learnt and success will follow.
It was worth the day we spent at the training and it was great value. Knowing that it has worked for me as well as it has, I would have paid a lot more to attend the training.”
Kai Schnitzler, Owner, Just Cuts Leichhardt
I highly recommend Roger Simpson’s Product Awareness course as a highly effective way to increase store sales. Roger’s enthusiasm and passion for his philosophies during the workshops are well balanced by encouragement and clear direction instore. Many courses are centred around product knowledge and don’t give the staff the ability to approach the customer with selling confidence.
Roger has certainly delivered in providing a true selling course that actually works! Our management team, full time and part time staff, have been armed with the right tools to upsell and achieve a higher ‘basket value.’
Your staff will be motivated by the simple, yet effective approach which will see the competitive nature in staff drive sales.
I highly recommend Rogers course if you are looking for sales increases of up to 200% to 300%! What business wouldn’t love to see increases like these on high margin lines!”
Karl Loh, Liquor General Manager, Ritchies Stores Pty Ltd
We have continued to use Roger’s training expertise over the past 10 years, because he knows retail, our business and speaks our language.
Our Regional and Store Managers respond extremely well to Roger’s training workshops, as they are interactive and ‘hands on’ and the coaching model he introduces is practical and can be easily applied on the shop floor to drive improved team performance.”
Leshelle Cramer, GM Organisational Development & Training, The Just Group
Roger has worked with the Beechworth Bakery since 2000 and he’s passionate about coaching and training exceptional customer service and getting the best out of people.
I class Roger as our ‘customer service guru’ for both our retail staff and our management team. He has proved to be an outstanding asset to our company and helped us to create Australia’s Greatest Bakery.”
Marty Matassoni, Managing Director, Beechworth Bakery
Sean Kirschenberg, CEO, Global Sports International
Rod Laycock, CEO, Civic Managed Services