It is hard to believe that US companies lose $1.6 trillion dollars annually due to poor customer service according to Accenture. That figure is simply mind boggling. In today’s very competitive world of retail, it doesn’t take much for a customer to leave you, often it’s just
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One of the biggest challenges facing online retailers is both the issue of delivery and returns. Because it is difficult to ensure the clothing size being ordered is going to fit, customers have started to order multiple sizes and then with the offer of free returns simply
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In the ongoing challenge for customers, retailers have to absolutely stand out or risk losing customers to their competitors and now especially to online. With more and more customers having experienced online due to recent lockdowns, the fight is on to get these customers to come back
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Traditional retail is in a very challenging time period at the moment. Competition, rents, wages, power prices, lack of consumer confidence has all lead to customers reducing their spend, particularly on items they may see as non-essential. It’s a tough time for retailers yet, I believe, the
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