In today’s ultra-competitive world of retail, you need to ensure your customers enjoy a memorable experience, that they can’t get online or at your competitors. This level of service is now just the minimum and customers should expect to receive this every time. When your team delivers
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A number of retailers think that hiring someone with experience will translate to a faster process to get them up to speed – they are potentially already trained, may have lots of product knowledge and be ready to go from day one. This certainly can be the
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Great employees are often hard to find, yet are worth their weight in gold. They make life easier for their manager, add so much value in customer facing situations and are great to work with. They work well in a team situation as well as individually. Yet
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Australia’s unemployment rate has jumped over 7 percent as 600,000 people lost their jobs between March and April. And we’re still not out of the woods yet. As Australian businesses cautiously get back to their feet, the focus now turns to rebuilding workforces. With new employment opportunities
Read more →Staff turnover is often a hidden cost and hurts every retailer in so many ways. Unfortunately, the way team members are managed leads to an increase in turnover and often sees the best people leaving the business. One reason is the manager’s insistence to be in control
Read more →Retailers have to recruit the best people in order to remain competitive. Competition is so tough that only the best staff will create a great experience for customers. Yet finding the right people is always challenging and often the same mistakes are made over and over again,
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I was staggered by a recent post from Gallup, stating that voluntary turnover is costing US businesses $1 trillion dollars. That number has too many zeros for me to even contemplate. Sure their annual turnover rate is higher than ours at 26.3% compared to 8.1% (as reported
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