Retailers and their customers certainly have the jitters. Consumer confidence is down with interest rates and inflation on the rise causing customers to tighten their belts. Combine this with what is going on overseas and it’s not hard to see why consumers are hesitant to spend their
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Last week I talked about the importance of having a positive attitude when dealing with customers, this week I want to cover how to help a team member whose attitude is not great. When we receive bad service, we often feel as if the team member doesn’t
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We’ve all experienced the situation. We go into a store with the simple purpose of buying something and come out reeling from an encounter with a store assistant in which we’ve felt like an unwanted intrusion. Most of the time we don’t say anything and sometimes we
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