Having been in a customer service role most of life, starting out delivering papers at 13, I have seen and experienced a large variety of customer service interactions. These days, unfortunately, it is very difficult to find businesses that consistently offer great customer service each and every
Read more →Monthly archive for May 2017
Interviewing is an essential skill to ensure you get the right person for your business – it’s the time to find out as much as you can about the applicant so you can make a good hiring decision. The best way to do that is make sure
Read more →Face-to-face interviews are the heart of the entire recruitment process. If your interview is unstructured and superficial, you won’t get the information you need in order to make a good hiring decision. Not to mention that candidates are also interviewing you as their potential employer. If you
Read more →Many employers rely on the face-to-face interview as their main way of deciding who gets the job. The problem with that approach is that most applicants today know the questions you are going to ask beforehand – they’ve probably received training on how to answer and be
Read more →If your job ad looks like everyone else’s, how will your business stand out from the pack? What’s going to grab the attention of the ideal person you want to work in your store? Too many times I see boring, bland job advertisements that the employer thinks
Read more →In the elusive process to find the right person, businesses often neglect one very important step at the beginning – they don’t have a job description for the various roles the new person will undertake. This is very common, and to dig a little deeper, the actual
Read more →When a staff member resigns, most managers immediately jump into finding a replacement. Often this process is left until the last minute, and then the recruitment process is rushed to meet the deadline. It’s wise to do some recruitment pre-work – even before a team member resigns
Read more →Recruiting the right staff is a challenging process but extremely critical if you want to stay competitive. A common mistake made by a number of employers is to focus on finding someone who has had previous experience in their industry. While this approach can reduce the amount
Read more →I love facilitating the various training courses we run. The participants who attend are usually keen to be there and open to learning. The style of training we provide is interactive, fun and very practical. We receive lots of positive feedback from participants which reinforces my passion
Read more →It’s a well-known statement, people don’t leave companies, they leave managers. We have all encountered a bad manager in our years of work experience. We get micro-managed, told what to do, they don’t listen to us, they take all the credit, we only get told when we
Read more →