One of the biggest challenges facing all retailers is their people. The biggest complaint I hear is “they don’t do what I want them to do” and “how many times do I have to tell them.” Therein lies the problem – as managers/leaders we think we have
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I am often asked, when I facilitate our training course on how to effectively coach your team, how often should I be coaching my team. My answer is, well all the time! While said in jest as I know this is simply not possible, coaching your team
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One of the challenges why training is not transferred to the job is due to a lack of follow up when they return. Furthermore, ongoing follow up is required to ensure your team continue to put in place the skills they have learnt. Here are 3 powerful
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One of the biggest challenges I hear from frontline managers is having to give negative feedback to their staff. Most managers find this type of feedback confrontational so prefer to ignore it and hope it improves on its own. Sorry, this is not going to happen, in
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