A key challenge facing all retailers is ensuring consistency in customer service across all customer touchpoints. With multiple team members interacting with customers, it is difficult to ensure that every customer receives the same high level of service. Without a service standard (or promise) that is focussed
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From my experience, having run over a thousand coaching courses for store managers over the past 25 years, the performance of the store comes right down to how well the store manager performs. They are, after all, the face of the business to the customers as well
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Times are certainly tough for retailers, with all of the changes brought about by the pandemic, notably lack of staff and the massive uplift in the uptake of shopping online. Throw in record inflation, high interest rates all pointing to a tightening of consumer spending. 2023 looks
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In the ongoing battle to win the hearts and wallets of customers, particularly in the face of the current financial storm, understanding your customers is critical. Providing a personalised and genuine experience is essential if you want your customers to shop in store, come back and tell
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