Roger Simpson – CEO, The Retail Solution and Author of “The Retail Solution” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service and selling skills.
Read more →Monthly archive for December 2015
I have been blogging recently about the challenges with finding companies who are prepared to stand out with their customer service – and they are few and far between. Lots of companies talk about it, but very few deliver. I came across this excellent interview recently featuring
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The world lacks great leaders, and staff at work are severely disengaged as a result. By watching this video you’ll learn 5 key leadership traits of successful leaders. Click here or the image to watch the video. Or if you prefer, just scroll down to read the article.
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A recent article in Entrepreneur magazine has highlighted a very interesting trend in the US – I know we are not the states but we do follow a number of their trends, so this one is worth noting. Based on a survey of over 6000 people, conducted
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