I get very frustrated visiting retail stores and receiving poor service, from staff who I feel don’t want to be there and certainly don’t look like they enjoy their job. Recruiting the right staff is critical for every business if they want to deliver consistent excellent service.
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Retail in 2016 is going to be as challenging as ever, we have just seen the sad decline of Dick Smith and Laura Ashley and there will be more this year I’m sure. So enough of the positive stuff, what challenges do you need to focus on
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I came across this TED talk by Bobby Stuckey, who owns an Italian restaurant in Boulder, Colorado and was very impressed with his definition of service v hospitality. As he says most people think they are the same thing, but he has a different opinion and believes
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