After facilitating training courses to thousands of business owners and managers over the past 20+ years and spending a lot of time in stores, one of the biggest weaknesses I have witnessed is their lack of ability to provide effective feedback. A number of managers/owners are very
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Starbucks has been a phenomenal success story, now with over 28,000 stores worldwide across more than 75 markets. They are the third largest fast food restaurant chain. They have obviously done a lot right to get to where they are, despite a recent difficulty in the US.
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There has been a lot spoken and written about the demise of traditional retail stores, called “bricks and mortar” since they occupy a physical location that customers visit. The advent of online shopping has certainly taken sales away from physical stores; here in Australia, it’s around 7%
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With all that is going on in the world at the moment, fake news, the banking royal commission and various political issues here and overseas, trust is becoming harder to build and maintain. When you then look at retail and the brands that are struggling or closing
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We all know that increasing sales in retail, in the current environment, is a big challenge. There’s a lot of obstacles to firstly get customers into your store due to online and other competitors, let alone getting them to purchase when they come in. However, plenty of
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