Most managers struggle to give feedback because they are never taught an effective way. Just by being promoted into a leadership role doesn’t mean that the ability to give feedback is bestowed upon you as if by magic. I learnt a fantastic quote when I spent two
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One of the challenges why training is not transferred to the job is due to a lack of follow up when they return. Furthermore, ongoing follow up is required to ensure your team continue to put in place the skills they have learnt. Here are 3 powerful
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I have long been an advocate of providing and receiving feedback. Feedback is such a powerful tool that helps all of us to either keep doing what we are doing or looking at ways to improve. Without feedback, which is a basic fundamental of life, we would
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I have mentioned many times how competitive retail is at the moment and it will only get more so. Customers have so many choices of where to buy, both online and in store, that a simple slip up is enough to send them off to your competition.
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One of the biggest challenges I hear from frontline managers is having to give negative feedback to their staff. Most managers find this type of feedback confrontational so prefer to ignore it and hope it improves on its own. Sorry, this is not going to happen, in
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