One of the biggest challenges facing all leaders is to manage and motivate their teams. Back in my day (yes that old saying), it was pretty simple – we were told what to do, had our performance review once a year and hopefully got a pay rise.
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Domino’s Pizza Enterprises has been an amazingly successful business over the past few years and the CEO in charge, Don Meij, has had a lot to do with that success. With their continued menu innovation and now delivery by drone, it’s no wonder they are smashing the
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To me, the key to successful retailing is when your frontline team and leaders/managers are all working together in harmony. This collaboration is so powerful and generates a massive positive feeling for customers, who can sense the harmony in the store. I’ve experienced this a few times
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As I have mentioned before, I am a big fan of Richard Branson and his philosophies in how he leads his teams to create amazing businesses the world over. It seems to have worked out pretty well for him so far! I thought it would be worthwhile
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I blogged recently about the poor levels of team engagement here in Australia, with a very low 24% that were actively engaged in their work. Lack of engagement means a number of negatives to your business with high staff turnover, lower productivity, and low morale being three
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I am reading a fascinating book by legendary and very successful soccer coach Sir Alex Ferguson. In 38 years of managing soccer teams in the UK, including helping to make Manchester United one of the biggest clubs in the world, he won an astonishing 49 trophies. His
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Having worked closely with Tom O’Toole owner of the Beechworth Bakeries for the past 17 years, I have gleaned a really good insight into what has made them successful. Great products, great people, and great service have been their mantra for years, and it works!! I found
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The problem of lack of employee engagement is a huge de-motivating factor for every business and affects staff turnover and productivity. The research on just how bad engagement is in Australia is shocking. The cold hard facts are, according to research from Gallup: Staff who are actively
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One of the topics I regularly discuss with retailers and one of my favourite training courses to run is how to recruit the best possible person. I and my team have recently completed a series of twelve 1 day training courses on this very subject for a
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I speak with hundreds of franchisees and store managers every year, during training courses and store visits. One of the biggest challenges I hear them say is “having to give negative feedback to my staff.” Most franchisees/managers find this type of feedback confrontational so prefer to ignore
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