This is a great TED video featuring retired General Stanley McChrystal who was the top commander of the US forces in Afghanistan. Now whether you agree with the politics involved or not, this relatively short (15 minute) video is well worth watching for the following
Read more →
My recent training focus has been working with area managers, store managers, team leaders and supervisors to help them become better leaders. One of the biggest challenges I find is that very few of the above leaders are actually trained and given the skills to lead. It
Read more →
Every retailer has their own set of Golden Rules – the rules their staff need to follow when dealing with customers, when performing their duties, and the general rules of the business. My question is always – do you and your staff live by these rules?
Read more →
I have recently experienced at close hand how a poor manager can reduce productivity and ultimately motivate a great employee to leave for another job. The biggest reason most staff leave is that they don’t get on with their manager. Now staff turnover is always going to
Read more →
Having run a number of coaching courses this year for a broad range of clients, the biggest challenge facing all of these retailers is their people. The biggest complaint I hear is “they don’t do what I want them to do” and “how many times do I
Read more →
I read a great article about a retailer in the US who seems to have a way to reduce the massive challenges with recruiting and managing their team. The retailer, Pal’s Sudden Service, a smallish US based fast food chain, was recently featured in a great article
Read more →
One of the biggest areas that we help managers and franchisees with, is how to give effective feedback, that staff actually take on board and then improve their performance. Most managers struggle in this area because they are never taught an effective way. Just by being promoted
Read more →
I believe that being a great leader is very challenging, not only do you have to be focussed on your own performance, but also the performance of others. Leaders can’t have a bad day, even a bad moment, as this sends the wrong message to the team
Read more →
We all know that feeling. Something about their service wasn’t quite right and you think it would be good to tell them so they know for next time. You’re thinking, they’ll take it well, they might even apologise and thank me for bringing it to their attention.
Read more →
I am often asked by store managers and owners when I run training courses, “how do I motivate my staff?” This is the $50 million dollar question – if I could bottle and sell doses of motivation I’d be living on a yacht in the Bahamas!! How
Read more →
