Watch this video to learn how one of The Retail Solution’s clients is achieving additional sales of $50,000 per fortnight by using our product awareness process. You’ll also get an insight into how the company, Ritchies Liquor, keeps this additional sales process going since it was first
Read more →Posts Tagged customer service
Research from SEEK in Australia, uncovered the alarming data that only 28% of staff are not looking to leave their job – a massive 72% are either actively or passively looking. One reason why your staff are open to leaving is their lack of engagement for a
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To me, the key to successful retailing is when your frontline team and leaders/managers are all working together in harmony. This collaboration is so powerful and generates a massive positive feeling for customers, who can sense the harmony in the store. I’ve experienced this a few times
Read more →Watch this video for ideas on what has made Metro Bank in the UK, one of the fastest growing banks. Their focus on developing strong relationships with customers helps them stand out against the traditional big banks and gain massive market share after only 6 years in
Read more →This video shares recent research that identifies why the price of petrol is not the main factor to get customers to return. Number one is the appearance of the service station inside and out, and number two is the level of customer service. Price comes in at
Read more →62% of customers have stopped doing business with a brand or organisation due to a poor customer service experience according to recent research. Learn 5 steps to improve your companies’ customer service and find out how to create and experience for your valuable customers.
Read more →Most customers love loyalty cards, however, a lot of companies do a poor job of signing up new customers or increasing scan rates. By watching this video you will learn 4 simple steps to improve sign-ups and have more customers using their cards
Read more →Customers now face a massive choice when it comes to spending their money, so how do you get them to come in and come back. Watch this video for some simple tips on why and how you and your staff need to create an experience to ensure
Read more →Recent research identifies a large number of customers would prefer to shop locally than with the big retailers. Watch this video to learn how you can stand out as a local small business and compete against the big guys
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“How do I motivate my team members?” I hear this question from managers quite frequently when I work in a business or run training courses. I blogged recently about the challenges with motivating your team and in this blog I have more ideas that you can use
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