One of the biggest challenges facing online retailers is both the issue of delivery and returns. Because it is difficult to ensure the clothing size being ordered is going to fit, customers have started to order multiple sizes and then with the offer of free returns simply
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The closing of physical stores has seen a spike in online sales as customers chose to explore this option, often because it was the only choice. Online retail sales data for the period April – June show sales have increased dramatically over the same period last year
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Physical retailers have to be ready to create excellent experiences for each and every customer when they return. This means retailers have to be excellent in the following: Excellent cleaning standards – hand sanitizer available, professional signage, correct numbers in store, masks being worn and obvious cleaning
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Some retailers have chosen the slippery road of discounting as a strategy to bring more customers into their doors. However, so have lots of their competitors. It’s actually uncommon to go into a shopping mall and not see massive discount signs displayed in the window. Now, don’t
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Love them or hate them, Amazon has certainly been making an impact and is now one of the biggest companies on the planet. Their impact here in Australia has been slowly gaining traction as they figure out how to maximise delivery speeds in this vast country. With
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In the ongoing challenge for customers, retailers have to absolutely stand out or risk losing customers to their competitors and now especially to online. With more and more customers having experienced online due to recent lockdowns, the fight is on to get these customers to come back
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Traditional retail is facing massive uncertainty in the wake of numerous store and business closures over the past few years. Many reasons have been given for these closures: high rents, the economy, staffing, online competition, overseas players and a shift in customer buying habits. Global giants like
Read more →Traditional retail is under severe pressure, so stores have to lift their level of service or face losing customers to their competition. One of the biggest differentiators that traditional retailers have over online, is the ability to provide a great face to face experience. This video contains
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Technology and artificial intelligence (AI) is impacting all of our lives and most of it is in a positive way. However, the influx of technology is causing many issues, and I’m not just talking about the astronomical overuse of mobile phones, although this is a huge problem.
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Traditional retail is in a very challenging time period at the moment. Competition, rents, wages, power prices, lack of consumer confidence has all lead to customers reducing their spend, particularly on items they may see as non-essential. It’s a tough time for retailers yet, I believe, the
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