Archive for the Uncategorized Category

In his research, consultative selling expert Neil Rackham found that up to 87% of new learning is wasted if the training is not reinforced in the workplace. This is a staggering amount and is, I believe, one of the main reasons why training is seen as a

Providing effective feedback is a skill that most managers don’t initially possess and here’s why. For some reason, it’s assumed when you buy a business or are promoted to manager, the skill of giving feedback just comes as part of the package. Unfortunately, it’s not usually the

Many people think working in retail is easy. “It’s just about talking to customers”, they say, “That doesn’t take much effort”. My view is that retail is pretty simple but not easy. There are many things to get right, and it involves far more than just talking

We’ve all experienced the situation. We go into a store with the simple purpose of buying something and come out reeling from an encounter with a store assistant in which we’ve felt like an unwanted intrusion. Most of the time we don’t say anything and sometimes we

Roger Simpson – CEO, The Retail Solution and Author of “The Retail Solution” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service and selling skills.

An unprecedented level of follow through to lock in positive behaviour change and efficiencies On job follow up is critical to the success of any training program. If there is no follow up, or as we call it on job coaching, most trainees will simply revert back

Providing the tools and techniques for building outstanding store and area managers We believe that your store managers are the key to a successful retail outlet and great area managers have the ability to get the best out of their store managers. Our approach is to focus

Maximising frontline team performance through effective on the job training and coaching Our mantra at The Retail Solution is – “Training hasn’t worked until behaviour changes back on the job.” Unfortunately some managers hold the belief that training of staff will fix everything – as you know

Delivering higher sales and profits for Retailers through leading edge consulting and training At the Retail Solution we know retail. Our team has many years of working at the frontline across a variety of major retailers such as: Freedom, McDonalds, Shell, Civic Video, Chemmart Pharmacies and Ansett.