Delivering higher sales and profits for Retailers through leading edge consulting and training
At the Retail Solution we know retail. Our team has many years of working at the frontline across a variety of major retailers such as: Freedom, McDonalds, Shell, Civic Video, Chemmart Pharmacies and Ansett. We have the understanding of knowing what it’s like serving customers and have adapted these experiences into our programs.
Our approach is to find out what your customer service challenges are by talking to your key people – that is frontline managers, area managers and key team members as well as management. From this we gain the insights to provide advice on areas of improvement and areas you need to do more consistently.
We also focus on your KPI’s and look at ways that you can increase the key sales drivers such as average sale and items per customer.
This advice could be as simple as fine-tuning some of your processes right through to assisting to design and run training programs for your team, working with your area managers to improve their coaching skills and many other areas.
This advice may lead into us designing a tailored training program that focuses directly on your challenges. The training we design focuses on our proven methodology which has resulted in many of our clients dramatically improving their service and sales. It is carefully designed to incorporate your service standards and your language so the training provided is immediately understood by your team members.
We have continued to use Roger’s training expertise over the past 5 years, because he knows retail, our business and speaks our language. Our Regional and Store Managers respond extremely well to Roger’s training workshops, as they are interactive and ‘hands on’ and the coaching model he introduces is practical and can be easily applied on the shop floor to drive improved team performance.
Leshelle Cramer, GM Organisational Development & Training, The Just Group
For an insight into the types of training we focus on please click here.