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FREE WEBINAR : How To Improve Your Service And Increase Your Sales Maximise The Performance And Profitability Of Your Retail Business Through The Power Of Customer Service In This One-Time Webinar! (Value $997) The problem that all retailers face in the battle to retain and grow their

When we set goals and write them down, we have a higher chance of achieving them than if we don’t. Goal setting is essential in retail – every store uses sales as an obvious goal that is measured daily, sometimes even hourly. Goals are always best when

Most managers struggle with giving feedback, let alone providing feedback that actually works and increases performance. In many cases, team members are left in the dark about their performance and have no idea whether it’s good or bad. If feedback is provided, it’s often given only when

Mystery shopping is one way retailers can evaluate the performance of their staff when they are serving customers. However, mystery shopping is not done very often – once a month at best – and this is insufficient to effect change. Owners and managers need to evaluate the

Unfortunately, sometimes when I receive poor service in a retail store, I’ve been served by the owner, manager, or franchisee. In these cases, the overall service is almost always bad as well. Staff members look to the manager to set the service level and, if this is

Today’s in-store retail climate is very challenging and definitely competitive. Big retailers from overseas are taking local customers and online retail is a huge growing channel. A lot of stores are experiencing fewer customers walking through the door, which sends sales down. How do you, as a

How do you successfully sell on the showroom floor and have customers buying the product they came in for and maybe one or two more? There are thousands of books devoted to the topic of sales with many techniques that have been recommended over time. A lot

In today’s busy world, customers often want to go into a store and get out pretty quickly. This is especially true if they are purchasing petrol, liquor, or even coffee. However, an opportunity is being missed to sell an additional product or two to these customers when

Recent research in Australia found out that 57% of customers will spend more with retailers who offer a loyalty program and 60% are more likely to return. Most customers enjoy the benefits offered by being a member of a loyalty program and invariably belong to quite a

When staff start a new role, training usually takes place as part of their induction. But what happens after that – usually not much! Unfortunately, business owners see training as an expense rather than an investment. Poor training is definitely a costly waste of time; however, when