I know it’s scary but the best way to ensure your team members stay motivated is to set clear expectations and let them get on and do it without looking over their shoulders. Easier said than done as I’m sure we are all a little scared that
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If you are one of the 99% of businesses that have recruited a bad hire, pretty much everyone, you would have experienced the trauma of managing this person either to improve or out of the business. It is extremely stressful to the hirer as well as really
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There has been so much doom and gloom mentioned recently about the fate of bricks and mortar retail. Not helped by the rather large number of retailers who are failing here in Australia. The latest, Topshop is not a small player with sales of approximately $90 million
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The secrecy of not revealing how much you get paid has been around for decades and in some companies, it is actively discouraged. In previous companies I have worked, the salary was never discussed openly and you were encouraged to keep it a secret. Yet we are
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Keeping your best employees is essential if you want to grow your business and beat your competition. It’s hard enough to recruit the right ones, the last thing you want is for them to up and leave, particularly after all the induction and training you have taken
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I am reading a fascinating book by legendary and very successful soccer coach Sir Alex Ferguson. In 38 years of managing soccer teams in the UK, including helping to make Manchester United one of the biggest clubs in the world, he won an astonishing 49 trophies. His
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One of the topics I regularly discuss with retailers and one of my favourite training courses to run is how to recruit the best possible person. I and my team have recently completed a series of twelve 1 day training courses on this very subject for a
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Finding the right person (or people) to fit into your team, with the right skills and particularly the right attitude is extremely challenging. I have spoken a lot about the challenges of hiring people with the right skills yet the wrong attitude, this is a recipe for
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I’m sure you are all familiar with the horrific stats on employee engagement – at least 70% of the workforce are disengaged. The loss of productivity due to this is massive, so how do we go about fixing this? It has a lot to do with the
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Every retailer has expectations of their staff – uniform requirements, how to complete tasks, how to serve customers etc, etc. However I find that a number of staff certainly don’t meet my expectations, let alone exceed them, when I’m a customer. Why is this the case? Maybe
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