With all that retail has had to put up with over the last 18 months or so, it’s been a tough road. Store closures have meant many staff have been forced to look elsewhere for employment and a number won’t be back when stores reopen. In the
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Recruiting the right team members is definitely an ongoing challenge as is managing the performance of your existing team. Without great team members a business can’t survive and in the world of retail this means those hard-earned customers won’t be back. Having the right team members in
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Finding the right people to work in retail is an ongoing challenge, and is not getting any easier. I have spoken many times about the importance of having the right staff in store, team members who are passionate about providing the best experience every single time. Hard
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One of the topics I regularly discuss with retailers and one of my favourite training courses to run is how to recruit the best possible person. Most retail leaders don’t get trained in how to lead and coach; they learn on the job. Most learn by making
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Great employees are often hard to find, yet are worth their weight in gold. They make life easier for their manager, add so much value in customer facing situations and are great to work with. They work well in a team situation as well as individually. Yet
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We certainly hope you enjoyed reading our blogs and you found them helpful, with ideas on how to keep your teams motivated and focussed on the customer. The battle to deliver great customer service never stops and we hope 2021 kicks off bigger and brighter for you.
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Employee engagement has been at an all-time low for a few years now, which has resulted in a figure I saw published that shocked me – 85% of staff want to leave their current role and/or employer. Included in this figure are employees actively looking for a
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I have experienced at close hand how a poor manager can reduce productivity and ultimately motivate a great employee to leave for another job. The biggest reason most staff leave is that they don’t get on with their manager. As the saying goes people join companies but
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Australia’s unemployment rate has jumped over 7 percent as 600,000 people lost their jobs between March and April. And we’re still not out of the woods yet. As Australian businesses cautiously get back to their feet, the focus now turns to rebuilding workforces. With new employment opportunities
Read more →One of the biggest challenges facing every retailer is how to attract and retain top talent. Having the best people in your retail stores is an absolute winning strategy, as these people, consistently offer the best service to your valuable customers. Now finding this top talent certainly
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