Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service,
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Recruitment is a critical process that determines the success and efficiency of a team. Hiring the right candidate not only enhances customer service but also reduces stress and fosters a positive work environment. However, many managers struggle with recruitment due to time constraints and lack of any
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Recruiting exceptional individuals is a topic I frequently discuss with retailers, and it’s one of my favourite training courses to conduct. Having run a number of these courses over the past few years, I always find that most attendees lack any formal training in how to recruit;
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Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching,
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Retail has been one of the main industries impacted by the lack of available workers, putting a lot of pressure on existing team members. Recent ABS figures confirm that there are close to 50,000 job vacancies in retail and this is not something that will be fixed
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Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching,
Read more →
Culture is a word that is bandied about quite frequently, it means different things to different people. However, whatever the actual meaning, a business with the right culture grows and attracts better people, who stay longer. Businesses where the culture is poor obviously have the opposite effect,
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It is certainly tough to recruit great people these days, however they are definitely out there. It is even more critical to follow a rigorous recruitment process so you have a much better chance to recruit the best possible person. The right person adds so much value,
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We’re taking a break until early February, when we’ll be back in your inbox with more tips and ideas to help make your year even more successful. Thanks for your support and feedback. Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales
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A number of retailers think that hiring someone with experience will translate to a faster process to get them up to speed – they are potentially already trained, may have lots of product knowledge and be ready to go from day one. This certainly can be the
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