“How do I motivate my team members?” I hear this question from managers quite frequently when I work in a business or run training courses. I blogged recently about the challenges with motivating your team and in this blog I have more ideas that you can use
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One of the biggest areas that we help managers and franchisees with, is how to give effective feedback, that staff actually take on board and then improve their performance. Most managers struggle in this area because they are never taught an effective way. Just by being promoted
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I believe that being a great leader is very challenging, not only do you have to be focussed on your own performance, but also the performance of others. Leaders can’t have a bad day, even a bad moment, as this sends the wrong message to the team
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I’m an absolute passionate fan of great customer service and being in the training game for almost 25 years, it’s not hard to work out that I’m a massive supporter of investing in customer service training. Yet not everybody thinks that customer service training is worth the
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When we delegate tasks we get things done. But when we delegate responsibility, others get done much more than we ever could. This awesome quote comes from author and speaker Simon Sinek, one of my favourites. This is all about challenging and growing your people to be
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I am often asked by store managers and owners when I run training courses, “how do I motivate my staff?” This is the $50 million dollar question – if I could bottle and sell doses of motivation I’d be living on a yacht in the Bahamas!! How
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I recently read a great article by Dr Travis Bradberry, author of the book Emotional Intelligence, where he identified the 9 things that make good employees quit. I thought it was well worth sharing as it is critical that you keep your best staff as they will
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Retail in 2016 is going to be as challenging as ever, we have just seen the sad decline of Dick Smith and Laura Ashley and there will be more this year I’m sure. So enough of the positive stuff, what challenges do you need to focus on
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I have been blogging recently about the challenges with finding companies who are prepared to stand out with their customer service – and they are few and far between. Lots of companies talk about it, but very few deliver. I came across this excellent interview recently featuring
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The world lacks great leaders, and staff at work are severely disengaged as a result. By watching this video you’ll learn 5 key leadership traits of successful leaders. Click here or the image to watch the video. Or if you prefer, just scroll down to read the article.
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