Inspirational leadership is crucial for retailers to survive in today’s tough economy. The stores that do well invariably have an inspirational leader at the helm – they inspire their team to deliver great results week in and week out. Outstanding customer service comes from having great leaders.
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How can we learn leadership skills from the Mormon Tabernacle Choir? Well read on and you’ll find out how. This is a great article that explains how this choir sets sky high standards as one of their key focuses and all with an army of volunteers. I
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Great leadership in my experience is unfortunately the exception and not the rule. However great leadership is vital if we want to get the best out of our people in today’s challenging and ultra-competitive world of retail. I recently attended a conference and heard a fantastic presentation
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One of the key roles of business owners/CEOs is to look at the big picture and devise strategies for growth, amongst other things. A key area that owners/CEOs will focus on is Key Performance Indicators (KPIs): i.e. numbers. In the words of one CEO, “The numbers don’t
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Four reasons why giving great feedback are important Owners/managers are more consistent By following up and providing feedback on a consistent basis, staff know where they stand, they clearly know what is required to perform at the required level. If they slip below the required level, they know
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