In light of the current crisis we are in and when things turn around, it is critical for retailers to show great leadership to re-motivate and inspire their teams that are going through really tough times. However a number of leaders today are oblivious to the fact
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I have written a number of times about the challenges in retaining your top talent. The Harvard Business Review recently wrote about the power of businesses putting in place a mentorship program and the positive impact mentors have on team members. The HBR study found that employees
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Despite billions of dollars being spent each year on leadership training, a lack of solid leaders is still a chief complaint of CEO’s. In 2018, businesses spent a whopping $366 billion globally, yet despite this massive investment in leadership training, it’s not resulting in producing quality leaders.
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From my experience, most managers struggle to provide feedback and that is both the positive kind as well as the constructive type of feedback. Now when I say positive feedback, most managers say but I do thank my staff every day, and while that is important, unless
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The title may seem a little old fashioned in today’s world, where it’s all about inclusion and collaboration, however I want to help you set your team up for success. One way is to set clear expectations so they know what a good job looks like and
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Who wouldn’t, so it’s fairly redundant question. However in the world of retail where I have been working for 25+ years, I don’t come across amazing retail staff all that often. And this mediocre performance is killing traditional retail. Working in retail is tough, long hours on
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I love sharing research from Gallup as their ability to find out in depth what makes leaders tick, is legendary. Their most recent article highlighted 8 behaviours of the world’s best leaders, so I wanted to share them with you, plus I have added some of my
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Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service, and
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A recent report from Deakin Co. and Deloitte Access Economics has found that there is a massive gap between business investment in recruitment relative to the investment in formal training. Australian businesses spend $7.5 billion each year on recruitment, but only $4.5 billion on training. That’s a
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People don’t leave companies, they leave bad managers. This is a well-known statement, yet so many managers still struggle to get the best out of their people. Often it is because no one has shown them how, and they keep making the same mistakes over and over
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