A great work culture is an amazing place to be a part of and leaders play an enormous role in defining and then maintaining a great work culture. In this culture, team members are highly motivated, they work for each other, staff turnover is low and outcome
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Having spent a large percentage of my working life facilitating training course for retailers, of course I’m going to be very biased when it comes to the importance of training. That’s why it was great to read recently that Target (US) are investing heavily in their team
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In a recent post on LinkedIn, Why leaders need to be more empathetic. I talked about why leaders need to have more empathy and included an excellent Simon Sinek talk on the subject. Sinek states that “Empathy is concern for the individual, not just their output and
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I have posted a number of times about the power of positive feedback and the benefits it has to all of us, no matter what our role. I still find it quite alarming reading the research that indicates most team members receive little or no positive feedback.
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In retail one of the toughest gigs is that of a store manager. Not only are they responsible for their own and team’s performance, they are also responsible to achieve store targets. Throw in the need to keep customers happy as well as implement various initiatives from
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I know that the analogies between sport and business can be over used at times, however I believe that businesses can learn a lot through copying some of the process’s sports teams use. Top sports teams and individuals don’t get to their peak without help. Yes, they
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One of the key areas we train store and area managers on is how to provide effective feedback that either maintains or improves performance. The easiest feedback to provide, quite obviously is positive feedback, as every single team member wants to hear they are doing something right.
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I have often talked about the need for leaders to evolve and develop new skills when it comes to leading, motivating and retaining the best team members. In retail, I find that the best store leaders have the best team and pull the best results, not too
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The documentary series “The Last Dance” was a big hit in 2020 as it told the story of how Michael Jordan played a massive part in leading the Chicago Bulls to six NBA titles in eight years. It was a very interesting insight into the man himself,
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We certainly hope you enjoyed reading our blogs and you found them helpful, with ideas on how to keep your teams motivated and focussed on the customer. The battle to deliver great customer service never stops and we hope 2021 kicks off bigger and brighter for you.
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