The closing of physical stores has seen a spike in online sales as customers chose to explore this option, often because it was the only choice. Online retail sales data for the period April – June show sales have increased dramatically over the same period last year
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Online retail sales have really taken off over the past few months, as many retailers were forced to close during the first wave of the pandemic. We are seeing an even wider spread of store closures here in Melbourne as we stumble our way through the second
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Physical retail stores have been one of the hardest hit industries during the Covid 19 pandemic. And it’s predicted that things will get worse before they get better – but they will get better. In a recent Forbes article, a panel of international retail experts were asked
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When Amazon announced they were coming to Australia, a number of retailers thought it would be the end of bricks and mortar stores and everyone would be buying online. Well that certainly hasn’t been the case, online sales have slowly ticked up to 10% and Amazon hasn’t
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My colleague Bill Rooney from 6one5 has done further research into the effects of Covid19 on retailers and has provided a further update that I thought was well worth sharing. There are certainly challenging times ahead for all retailers and I hope Bill’s forecasting will help you
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Further to my previous post from Bill Rooney from 6one5, Bill and his team have done some forecasting of the impact of the Coronavirus on retail sales. We are in the early stages and the impact is just starting to be felt by most retailers. Once again,
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The Coronavirus is certainly causing havoc to all of our lives and will do for some time. My colleague Bill Rooney from 6one5 has detailed five practical things retailers can do in light of the Coronavirus, that I thought were well worth sharing. I can certainly endorse
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I believe that most retailers are leaving a ton of money in their customer’s pockets. Money that customers would be happy to hand over if team members followed a couple of simple steps. We all know that it’s less expensive to sell more to your existing customers
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This may sound a bit strange, but I really do love this process – but only when it’s done well and with the customer in mind. Unfortunately there are many bad examples of upselling taking place every single day and it does frustrate customers. It also makes
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Traditional retail is facing massive uncertainty in the wake of numerous store and business closures over the past few years. Many reasons have been given for these closures: high rents, the economy, staffing, online competition, overseas players and a shift in customer buying habits. Global giants like
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