Retail has been one of the main industries impacted by the lack of available workers, putting a lot of pressure on existing team members. Recent ABS figures confirm that there are close to 50,000 job vacancies in retail and this is not something that will be fixed
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Providing exceptional customer service is critical to survive in today’s tough world of retail. Here are 5 tips that will ensure your customers leave with a positive feeling and are likely to return and tell others. 1. Effective communication is critical for providing great customer service. Training
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Most team leaders I talk to tell me that feedback is challenging for a number of reasons. One of the biggest challenges is that it can be difficult to find the right words to deliver the message in a constructive way. Many people struggle to give negative
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Over many years, the world of retail was defined by bricks-and-mortar stores and shopping malls. Customers would travel to these physical locations to browse the latest products and make their purchases. But as technology advanced, the retail landscape began to change. Online shopping emerged as a convenient
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