They are everywhere, those enthusiastic, want to be the boss in 5 minutes and where’s my recognition, younger workers of today, known as millennials. This group of individuals, are well and truly in the workforce and starting to make an impact. It is projected that by 2025,
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Amazon has been trading in Australia since late 2017 and most analysts are surprised by the lack of impact they have had on the marketplace. Despite launching Prime, amongst other initiatives, sales have fallen below expectations. Their financial results are also unremarkable, with a loss of $5.3
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I’m sure you would all agree that Netflix has certainly changed the way we watch movies and TV series. Patty McCord served as Chief –Talent Officer at Netflix for 14 years and was instrumental in developing the culture over this time. Her recent short TED talk, (it’s
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It’s tough being a leader! No doubt about that, particularly in retail where things move fast, staffing is tight and sales are tough to come by. Yet, I believe, it’s one of the most rewarding roles when you achieve success, which is generally always achieved through your
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Zappo’s (the US online shoe retailer) has long been seen as a world leader in customer service. With revenues in excess of US$3 billion and over 80% of customers coming back from more, there are some extremely valuable lessons to be learnt from this retailer. It all
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I know it’s scary but the best way to ensure your team members stay motivated is to set clear expectations and let them get on and do it without looking over their shoulders. Easier said than done as I’m sure we are all a little scared that
Read more →I have been a strong advocate that the best leadership style in today’s world is to coach your team rather than control. Having learnt the power of coaching around 25 years ago, I have been training store and regional managers how to unleash the power of their
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Every time I run a coaching training course the question of how much feedback to give always comes up. Some managers believe that it’s still ok to do this once or twice a year, which is very scary. Of course you can’t be providing feedback every day
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We are all familiar with the feedback sandwich way of providing feedback – first comes the praise then the negative is in the middle and is followed by more positive feedback. I’m not sure how this has become such a widespread management technique as it certainly has
Read more →Why are some staff amazing, yet others are struggling to reach the standard required? It has a lot to do with Emotional Intelligence (EQ). Find out the EQ traits that exceptional staff members all have that are covered in this video. The ten points will provide you
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