I recently read a great article by Dr Travis Bradberry, author of the book Emotional Intelligence, where he identified the 9 things that make good employees quit. I thought it was well worth sharing as it is critical that you keep your best staff as they will
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I came across this TED talk by Bobby Stuckey, who owns an Italian restaurant in Boulder, Colorado and was very impressed with his definition of service v hospitality. As he says most people think they are the same thing, but he has a different opinion and believes
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The world lacks great leaders, and staff at work are severely disengaged as a result. By watching this video you’ll learn 5 key leadership traits of successful leaders. Click here or the image to watch the video. Or if you prefer, just scroll down to read the article.
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A question I ask retailers is “How many hold regular team meetings?” The answer being – some or most do. I know getting your team together is challenging but there are too many benefits that outweigh the negatives. If you do hold meetings, your team is on
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I have published a number of articles about Richard Branson and the success of Virgin. Here is another great insight into why he has been so successful – the ultimate art of delegating which frees you up for more important work. This is a recent Q &
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Having trained in excess of a thousand leaders over the past 24 years, I often hear and see that their biggest challenge is managing their teams. Most leaders struggle with getting their people to perform to the best of their ability. So why is that? I find
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I have been following Simon Sinek for some time now and enjoy his daily dose of leadership inspiration. I posted his first Ted Talk a few months ago about the meaning of Why and now wanted to share his next amazing and inspirational talk. In this talk,
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It’s official, in the US, younger workers aged between 18 and 31 (Millennials) have recently surpassed Gen X’s, to comprise the largest share of the workplace. How are we going to survive in business with all these young, mollycoddled, self-absorbed, lazy people taking up the bulk of
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In sport, I always find it fascinating when the underdog wins a match against a team that is loaded with individual stars. Well this is something that has some science behind it and for businesses can be the difference between going ok to sky rocketing ahead. In
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A few months ago I wrote a blog with the heading “85% of your staff want to leave you” which was based on research of over 18,000 staff globally. I received some interesting comments from my clients. Well now there is more evidence that supports this research
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