It is critical that retailers provide a positive experience to stand out from the competition. This will involve things like innovative technology in stores to assist customers with their buying decisions. However, it is also critical that retail staff provides a great service experience. This includes consistently
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For just about every retailer, repeat customers are the lifeblood of their business. This might be getting customers to come back every day, weekly, monthly or in some cases every few years. Regular customers are great, they know their way around the store, how it flows, know
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I’ve had numerous discussions with colleagues and retailers about the Australasian attitude to customer service. The consensus is we don’t seem to be very good at it! One opinion that comes through, is our attitude seems to be that serving is a bit beneath us. I hear
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Retail has certainly been turned on its head, with the power to purchase firmly in the customer’s hands – literally. Technology is changing everything about the way customers shop and we had better get used to it as the changes keep on coming. Only last week Amazon
Read more →Domino’s Pizza in Australia, has enjoyed a successful sales growth that is the envy of all of their competition. The company posted an $82 million profit in the 2016 financial year, sales jumped 33% to $1.96 billion and the share price has risen by 91% in the
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New and improved technology is happening so fast, what is new and exciting today is almost outdated tomorrow. Uber came in and shook up the taxi industry, yet they now face stiff competition from at least two other ride share operators. There is no truer saying than,
Read more →Weak retail conditions, high wage and rent costs, and fierce competition from emerging online players have been identified as the key factors negatively impacting the Australian clothing retail sector, according to research firm, IBISWorld. Most retailers are finding trading conditions tough and with the massive advances in
Read more →Leadership skills are critical to the success of any business. What sets the great leaders apart? Based on research, Harvard Business Review published an article that identified the four key behaviours of successful leaders. This video covers these four behaviours as well as identifying what you need
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This week’s blog comes courtesy of 16best, a company that specialises in providing information on the 16 best products available based on their research. Karthik Reddy, 16best’s Community manager, approached me with a very interesting infographic, they had developed, that I thought was well worth sharing. It
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As we all know, artificial intelligence (AI) is starting to play a big part in the world of retail. From chat bots dealing with customer inquiries to augmented reality, AI is here and here to stay. Amazon Go is a prime example of AI in action –
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