It is critical that retailers provide a positive experience to stand out from the competition. This will involve things like innovative technology in stores to assist customers with their buying decisions. However, it is also critical that retail staff provides a great service experience. This includes consistently following your service principles with each and every customer.
So why is the customer service experience so inconsistent? In this video, you will uncover that there are only two reasons why this happens and what you need to do to deal with both situations.