All around us technology is exploding exponentially, with artificial intelligence (AI) being developed to save us time and to help us make better informed decisions. We only need to talk to Alexa to find out all sorts of information such as the weather, traffic reports as well
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We all know how tough it is in retail at the moment – you may well ask, when is it going to get easier? Unfortunately we all know it won’t! Online competition will only get more intense, shopping habits are forever evolving and technology is going to
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The key word for the past few years in retail that has been bandied about is experience. The word experience doesn’t relate to the years of service your team members have, but to the experience created in store that is either positive, negative or neutral. Obviously every
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I’m a passionate advocate for great customer service. I love it when I receive great service and as my friends will testify, I hate it when it’s obviously absent. Unfortunately it’s more absent than in place these days in the stores I visit. What I see is
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Apologies for my complete misuse of a classic Shakespeare quote, but this is a real conundrum facing both customers and retail team members every single day. Which customers want to be approached and offered service and which ones want to be left alone? There has even been
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If you want to avoid becoming yet another retail group that has to shut their doors, maximising your team’s performance needs to be high on your agenda. The litany of retailers who have had to close because of poor sales and high rents will continue throughout this
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Technology is improving exponentially and is certainly part of our everyday life. How many of us are now using Google home to order uber, check the weather forecast or order a pizza? With smart fridges re-ordering on our behalf we are becoming so reliant on technology at
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It’s going to be another year of turmoil with unfortunately, a number of retailers who will end up closing their doors as rent, wages and competition continue to bite. Online will continue to grow at a larger rate than traditional store sales and then there is Amazon!
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Pretty simply, retail is all about people interacting with people. The better this interaction is, the better the customer will feel, and as we say: “The rewarded customer buys, multiplies and comes back.” Why do so many retail outlets offer their customers a sub-par experience? Unfortunately, there
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We all know that increasing sales in retail, in the current environment, is a big challenge. There’s a lot of obstacles to firstly get customers into your store due to online and other competitors, let alone getting them to purchase when they come in. However, plenty of
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