Every retailer wants to increase their sales, particularly in today’s very challenging retail environment. Watch this video for a real-life example of how one business dramatically increased their sales after attending one of our training courses. When the two attendees returned to their store, they put in
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Recruiting the right people or your business is critical to long-term success. Hiring the wrong person causes so many issues such as taking the focus away from your valuable customers and looking at ways to grow the business. We have found that a large number of business
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The term upselling has been around for many years, along with his/her brothers and sisters (add-on selling, cross-selling and suggestive selling). I don’t actually like any of these terms because they all include the word selling. A lot of frontline retail team members view selling as a
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I am often asked my thoughts on how to better lead and motivate the younger generation of today. In fact, millennials are starting to head into their 30’s so some have racked up over 10 years of work experience. Some of them have been actually put in
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I have mentioned numerous times on how poor staff engagement is in Australia, with reports showing that around 70% of your team is disengaged. This is not good when it comes to providing an amazing experience, as I strongly believe, that this will only happen when a
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Amazon’s launch in Australia last November has been very interesting. I, like a lot of people, thought it would be a big deal and they would come out all guns blazing. In fact it was more of a soft launch, however, that is not a sign that
Read more →In the second video covering Jim Collins seven questions that need to answer to make great leaders, you’ll find answers to five more questions such as – How can you succeed by helping others succeed? This has a lot to do with recruiting the right people and
Read more →Jim Collins brilliant book Good to Great, is well worth reading if you want to improve your leadership skills. Based on years of research and thousands of interviews and observations, Collins and his team identified just 11 companies that met their rigid criteria of success – they
Read more →In my experience, the clear factor always shines through with motivated teams – it’s the leader. This could be a great store manager, area manager, franchisee or business owner. It’s all down to them. Some leaders have the innate ability to just know what to do to
Read more →Amazon is a retail giant, with revenues exceeding $100 billion it is one of the biggest companies on the planet. Amazon has now arrived in Australia and like them or not, they have been extremely successful so far and there’s no reason to believe they won’t be
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