I came across this very interesting TED talk from Marco Alvera who presents a unique idea to improve your business success. It’s simply improving the fairness levels in the workplace. Alvera explains that we are all born with an innate sense of fairness and provides an interesting
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Great store managers consistently turn in great results. They regularly achieve their KPI’s, have lower staff turnover, fewer customer complaints and this list goes on. The great news is, most of your store managers can be at this level if they want to be. The number one
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Most of the recent news about retail has been negative, it’s been all about stores closing, iconic retailers struggling with sales, customers flocking to online and the list goes on. There are even words being used such as “retail apocalypse” to describe the current state of retail.
Read more →One of the key areas that inspire your team is exceptional leadership. Millennials are craving leaders to look up to and learn from, unfortunately though, as I have mentioned before, great leaders are in short supply. I am constantly on the lookout for information that I can
Read more →We certainly have some work to do when it comes to being motivational and inspirational leaders. Our teams are crying out for leadership, particularly the millennials that are making their way into the workforce. They want leaders they can learn from and look up to. Yet the
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I recently came across a great interview conducted by one of my favourite customer service authors, Micah Solomon, who was lucky enough to interview Sir Richard Branson. Wow, a great customer service guru and the world’s best entrepreneur both of whose opinions I really value. So I
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Unfortunately, great leaders are hard to find, and this has a direct impact on the motivation (or lack of it) of their teams. Much has been written about how poorly our teams are engaged and this results in less productivity, more absenteeism, higher staff turnover and poor
Read more →Building trust with your team is critical if you want your business to be successful. Employees in high trust organisations have more energy, collaborate better with their colleagues and stay in the business longer. All massive benefits that every employer wants to experience. This video provides seven
Read more →Excellent and consistent customer service will only happen when the senior members of an organisation are on board and are supportive. If they’re not, then it becomes just lip service. Research from Genysis further supports this – 58% of companies with a high degree of profitability relative
Read more →Great leaders are hard to find and are more needed and in demand than ever before. The younger people starting out in the workforce, need leaders who they look up to and can learn from. It’s not just the younger generation, however, all of us want this
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