One of the big buzzwords in retail over the past year or so is “Experience”. Provide the customer with an experience and they will stay longer, purchase and spend more while in the store. I love the word experience as long as it has another keyword in
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The saying “people don’t leave bad companies they leave bad bosses”, is so true. I am still amazed when I talk to colleagues and work friends, how many have either quit or looking to leave because of their boss. The work conditions are amazing, lots of perks,
Read more →Leading a team is a challenge, and being a successful leader is even more so. Unfortunately, most research tells us that great leaders are hard to find. Thousands of books have been written about the subject, so there’s no lack of knowledge, it’s lack of application. Our
Read more →Call centres are constantly evaluating their teams’ service via call monitoring; we hear this every time we phone a company. But this is very rarely done in traditional bricks and mortar stores. This video talks about the why this is critical if stores want to improve their
Read more →Who would have thought that who you sit with would have an impact on your performance? Thanks to research that was published by Harvard Business Review on more than 2,000 employees looking at things like productivity, effectiveness, and quality. The research was based solely on who sat
Read more →Domino’s Pizza in Australia, has enjoyed a successful sales growth that is the envy of all of their competition. The company posted an $82 million profit in the 2016 financial year, sales jumped 33% to $1.96 billion and the share price has risen by 91% in the
Read more →Millennials or Gen Y’s will very soon make up the biggest majority of workers as the Baby Boomers head into retirement. This technologically savvy generation certainly have a different way of looking at how things are done in the workplace. As leaders, if we try and treat
Read more →Leadership is a passion of mine and I’m always on the lookout for ideas that help us all to improve in this critical area. We have a lot of young new talent coming into the workforce and we need to up our game as leaders to ensure
Read more →We all know how successful Facebook has been over the past few years. Watch this video to learn from three of Facebook’s senior HR team on the key finding on what motivates and engages their team – it’s Pride. When people feel proud to work there they
Read more →Leadership skills are critical to the success of any business. What sets the great leaders apart? Based on research, Harvard Business Review published an article that identified the four key behaviours of successful leaders. This video covers these four behaviours as well as identifying what you need
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