After facilitating training courses to thousands of business owners and managers over the past 20+ years and spending a lot of time in stores, one of the biggest weaknesses I have witnessed is their lack of ability to provide effective feedback. A number of managers/owners are very
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Starbucks has been a phenomenal success story, now with over 28,000 stores worldwide across more than 75 markets. They are the third largest fast food restaurant chain. They have obviously done a lot right to get to where they are, despite a recent difficulty in the US.
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With all that is going on in the world at the moment, fake news, the banking royal commission and various political issues here and overseas, trust is becoming harder to build and maintain. When you then look at retail and the brands that are struggling or closing
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Anyone who thinks working in retail is easy hasn’t worked in retail at all (or for long)!! Long hours on your feet, stock to put away and tidy, shelves to clean, reports to be filled out. Oh and then there are those lovely customers to serve, always
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I read a blog the other day that said: “Retail is not dead but boring retail is.” These days’ customers have so much choice, so what are you doing differently so your customers will come back to you? Differentiating from the competition is crucial not just for
Read more →Even though retailers are under pressure to grow sales, they are letting too many customers slip away without purchasing. This video uncovers the reasons why this is happening and will help you focus on what needs improving. In today’s ultra-competitive environment, retailers can’t afford to have even
Read more →It is critical that retailers provide a positive experience to stand out from the competition. This will involve things like innovative technology in stores to assist customers with their buying decisions. However, it is also critical that retail staff provides a great service experience. This includes consistently
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I have always enjoyed helping people become successful because it’s a wonderful feeling to see someone you have helped grow and be more confident and thriving. To have this as a focus for my business is absolutely brilliant and feeds my passion to help people even more.
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Finding the right people to work in retail is an ongoing challenge, and is not getting any easier. I have spoken many times about the importance of having the right staff in store, team members who are passionate about providing the best experience every single time. Hard
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This question has probably been asked dating back to the time of the caveman. I’m sure it’s also been asked at many a boardroom table when they are looking for someone to step into a CEO role. It’s also a relevant question when businesses are looking at
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