Archive for the Uncategorized Category

Every business wants to have staff that perform at a high level consistently. This is reflected in the great customer service that’s offered by the retailer. Most retailers, however, don’t have this high level of service so how do you get your team to improve their performance?

I have heard about a number of instances when the wrong person was employed because the employer did not take the time to check references. Reference checking is essential to ensure the candidate’s answers line up with their current and previous employers. The best way to find

Interviewing is an essential skill to ensure you get the right person for your business – it’s the time to find out as much as you can about the applicant so you can make a good hiring decision. The best way to do that is make sure

Face-to-face interviews are the heart of the entire recruitment process. If your interview is unstructured and superficial, you won’t get the information you need in order to make a good hiring decision. Not to mention that candidates are also interviewing you as their potential employer. If you

Many employers rely on the face-to-face interview as their main way of deciding who gets the job. The problem with that approach is that most applicants today know the questions you are going to ask beforehand – they’ve probably received training on how to answer and be

If your job ad looks like everyone else’s, how will your business stand out from the pack? What’s going to grab the attention of the ideal person you want to work in your store? Too many times I see boring, bland job advertisements that the employer thinks

In the elusive process to find the right person, businesses often neglect one very important step at the beginning – they don’t have a job description for the various roles the new person will undertake. This is very common, and to dig a little deeper, the actual

When a staff member resigns, most managers immediately jump into finding a replacement. Often this process is left until the last minute, and then the recruitment process is rushed to meet the deadline. It’s wise to do some recruitment pre-work – even before a team member resigns

Recruiting the right staff is a challenging process but extremely critical if you want to stay competitive. A common mistake made by a number of employers is to focus on finding someone who has had previous experience in their industry. While this approach can reduce the amount

The 4-step system (awareness, intervention, language, follow-up) is how we help our clients improve the performance of their frontline staff. The process needs to be followed by frontline owners/managers on a regular basis to ensure staff are meeting or exceeding the required standards. As the title suggests,