This is a great TED video featuring retired General Stanley McChrystal who was the top commander of the US forces in Afghanistan. Now whether you agree with the politics involved or not, this relatively short (15 minute) video is well worth watching for the following
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At a recent meeting with a long term client, Karl Loh, National General Manager Ritchies Liquor, we were discussing sales, one of my favourite topics. We introduced a process called Product Awareness, way back in 2008, when I ran my first training course for the Ritchies Liquor
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Finding the right person (or people) to fit into your team, with the right skills and particularly the right attitude is extremely challenging. I have spoken a lot about the challenges of hiring people with the right skills yet the wrong attitude, this is a recipe for
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I’m sure you are all familiar with the horrific stats on employee engagement – at least 70% of the workforce are disengaged. The loss of productivity due to this is massive, so how do we go about fixing this? It has a lot to do with the
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My recent training focus has been working with area managers, store managers, team leaders and supervisors to help them become better leaders. One of the biggest challenges I find is that very few of the above leaders are actually trained and given the skills to lead. It
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Every retailer has expectations of their staff – uniform requirements, how to complete tasks, how to serve customers etc, etc. However I find that a number of staff certainly don’t meet my expectations, let alone exceed them, when I’m a customer. Why is this the case? Maybe
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Every retailer has their own set of Golden Rules – the rules their staff need to follow when dealing with customers, when performing their duties, and the general rules of the business. My question is always – do you and your staff live by these rules?
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I have recently experienced at close hand how a poor manager can reduce productivity and ultimately motivate a great employee to leave for another job. The biggest reason most staff leave is that they don’t get on with their manager. Now staff turnover is always going to
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Having recently run a series of training courses for Chemmart Pharmacies on “How to recruit the best person” this famous quote from Beechworth Bakery owner, Tom O’Toole, always comes to mind. And Tom should know, as the Beechworth Bakeries level of service has always been of
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I have spoken a few times about the challenge of online sales to the traditional bricks and mortar (B & M) stores. The growth of online sales continues to outstrip B & M stores growth and shows no signs of slowing down. Recent data shows online sales
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