I have recently experienced at close hand how a poor manager can reduce productivity and ultimately motivate a great employee to leave for another job. The biggest reason most staff leave is that they don’t get on with their manager. Now staff turnover is always going to
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Having recently run a series of training courses for Chemmart Pharmacies on “How to recruit the best person” this famous quote from Beechworth Bakery owner, Tom O’Toole, always comes to mind. And Tom should know, as the Beechworth Bakeries level of service has always been of
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Having run a number of coaching courses this year for a broad range of clients, the biggest challenge facing all of these retailers is their people. The biggest complaint I hear is “they don’t do what I want them to do” and “how many times do I
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“How do I motivate my team members?” I hear this question from managers quite frequently when I work in a business or run training courses. I blogged recently about the challenges with motivating your team and in this blog I have more ideas that you can use
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I read a great article about a retailer in the US who seems to have a way to reduce the massive challenges with recruiting and managing their team. The retailer, Pal’s Sudden Service, a smallish US based fast food chain, was recently featured in a great article
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One of the biggest areas that we help managers and franchisees with, is how to give effective feedback, that staff actually take on board and then improve their performance. Most managers struggle in this area because they are never taught an effective way. Just by being promoted
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When I think about banks and customer service, the two for me just don’t go together. In my experience they tried to push us all out to vending machines by having long queues and closing branches. Then they opened branches again but don’t open until 9.30 and
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I recently read a great article by Dr Travis Bradberry, author of the book Emotional Intelligence, where he identified the 9 things that make good employees quit. I thought it was well worth sharing as it is critical that you keep your best staff as they will
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I get very frustrated visiting retail stores and receiving poor service, from staff who I feel don’t want to be there and certainly don’t look like they enjoy their job. Recruiting the right staff is critical for every business if they want to deliver consistent excellent service.
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Retail in 2016 is going to be as challenging as ever, we have just seen the sad decline of Dick Smith and Laura Ashley and there will be more this year I’m sure. So enough of the positive stuff, what challenges do you need to focus on
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