Dr Travis Bradberry, author of the book Emotional Intelligence, identified the 9 things that make good employees quit. It is critical that you keep your best staff as they will drive sales, provide excellent service and keep those valuable customers of yours coming back. 1. Overworking great
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In my latest poll that I ran recently on LinkedIn, I asked for feedback on the above question and the results were very interesting. Over half of the respondents voted for “I don’t like confrontation” and coming in second at 26% was “I struggle with what to
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It’s a tough role being a leader, yet so critical to the performance of your team. I have said a number of times, great leaders are hard to find. That’s why I was fascinated to read a recent article from Gallup that identified the 7 people management
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Great leadership is vital if we want to get the best out of our people in today’s challenging and ultra-competitive world of retail. With headlines talking about close to 50% of employees wanting to leave, there is a big focus on keeping team members especially the standouts.
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It’s been a tough couple of years for physical retail stores, with many factors leading to a drop in foot traffic and therefore sales. The pandemic has certainly presented big challenges in a number of ways and has encouraged more customers to shop online. One way to
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We’re taking a break until early February, when we’ll be back in your inbox with more tips and ideas to help make your year even more successful. Thanks for your support and feedback. Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales
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One of the biggest challenges facing all retailers is their people. The biggest complaint I hear is “they don’t do what I want them to do” and “how many times do I have to tell them.” Therein lies the problem – as managers/leaders we think we have
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In a survey of a number of Fortune 500 CEO’s they shared their best management advice. What was interesting was the most frequent theme was focussing on building the right team, a topic I am passionate about. One top CEO offered this advice about building the
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As I have mentioned many times, for retailers to thrive in this competitive world, it is critical their team are consistently delivering an amazing in store and online experience. How does a leader create a team culture where amazing service is first and foremost? Here are 5
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The younger generation, Millennials as they are often called, make up 50% of the workforce and that number will only get larger. Often cited as being lazy, and the want it now generation, I believe they have a huge amount to offer if lead well. Research from
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