Roger Simpson – CEO, The Retail Solution and Author of “The Ultimate Retail Sales Experience” With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching,
Read more →
Unfortunately, great leaders are hard to find, and this has a direct impact on the motivation (or lack of it) of their teams. Much has been written about how poorly our teams are engaged and this results in less productivity, more absenteeism, higher staff turnover and poor
Read more →
This question is often debated and my response is a resounding yes, they can be bred! It’s also a relevant question when businesses are looking at promoting team members into management roles such as store manager and regional manager. Both extremely critical roles in the success of
Read more →
Providing effective feedback is a skill that most managers don’t initially possess and here’s why. For some reason, it’s assumed when you buy a business or are promoted to manager, the skill of giving feedback just comes as part of the package. Unfortunately, it’s not usually the
Read more →
Our training focus is mainly working with area managers, store managers, team leaders and supervisors to help them become better leaders. One of the biggest challenges I find is that very few of the above leaders are actually trained and given the skills to lead. It seems
Read more →
I know it’s tough to find the right people with all that is going on at the moment. We have to be open to changing the way we look for these people if what we are getting is not right. When we do find a good one,
Read more →
Last week I talked about the importance of having a positive attitude when dealing with customers, this week I want to cover how to help a team member whose attitude is not great. When we receive bad service, we often feel as if the team member doesn’t
Read more →
We’ve all experienced the situation. We go into a store with the simple purpose of buying something and come out reeling from an encounter with a store assistant in which we’ve felt like an unwanted intrusion. Most of the time we don’t say anything and sometimes we
Read more →
One of the massive keys to successful retailing is when your frontline team and leaders are all working together in harmony. This collaboration is so powerful and generates a massive positive feeling for customers, who can sense the harmony in the store. I’ve experienced this a few
Read more →
Employee engagement is a critical area that all businesses need to focus on as the benefits of having a group of engaged team members are huge. Research reveals the following powerful statistics. Highly engaged team members are: • Twice as likely to remain with your company •
Read more →
