Every retail business wants to sell more to their customers and therefore grow their average sale. Most businesses that I work with include an upsell or add on sell process in their steps of service so team members know that it is a requirement to do this.
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In the dynamic world of retail, where success hinges on a top-performing team, the quest for exceptional employees can be challenging. Having worked in this industry for over 25 years, I’ve noticed that truly remarkable retail staff are a rare find. Unfortunately, mediocre performance has become a
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One of my biggest lessons I first learnt as a trainer was that “training hasn’t happened until behaviour has changed back on the job and becomes a new habit.” Training is the start. It has to be relevant and have good content, but unless the trainee adopts
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Building a culture of learning and growth within your team is crucial for driving innovation, enhancing productivity, and achieving long-term success. Your team is your greatest strength when they are developed, challenged, motivated and have bought in. This all comes about by developing a culture of learning
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An earlier report at the start of 2023, from KPMG revealed that the top challenge for Australian business leaders this year is talent acquisition, retention, and re/upskilling, with 77% of leaders identifying this as their primary concern. This challenge is expected to continue for the next 3-5
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Building and maintaining trust is a key goal for every leader. When leaders achieve this, the entire company benefits from improved morale and productivity. The saying I always love to use when I talk about trust is “it can take years to build trust and only moments
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Leadership is a vital component of any successful team. Unfortunately, some leaders fail to provide the right direction, support, and resources for their team to succeed. When this happens, team members may feel ignored, inadequate, or undervalued, which can lead to a breakdown in productivity and morale.
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In my 25+ years of experience and having trained thousands of leaders, I have found that managing teams is one of the biggest challenges they face. Many leaders struggle with getting their team members to perform to the best of their ability. So, why is this the
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After facilitating training courses to thousands of retail leaders over the past 25+ years and spending a lot of time in stores, one of the biggest weaknesses I have witnessed is their lack of ability to provide effective feedback. A number of leaders are very hesitant to
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Keeping your best employees is essential if you want to grow your business and beat your competition. It’s hard enough to recruit the right staff, the last thing you want is for them to up and leave, particularly after all the induction and training you have taken
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